£10 to repair a wahing machine !!!!!!!!!!!

This is the first complaint about charges I have received in the 11 years I have been working for myself.
I usually charge £32 inc plus parts to do a job. I do make a few exceptions, like timer on oven set for automatic etc.

New customer rang to say Hotpoint 95 series washing machine dead, he had checked the fuse.

Attended next day, job only about 1.5 miles away, on a mobile home park.
Usual thing can’t park, only in car park. So toolbox in hand and a few spare parts in pocket, found number 25.

Easy job, door not shut properly. But also noticed that timer knob comes off when pulled to start machine, suggested I fit new part while I was there, back to the van for a pattern one.

As it was a quick job, only charged £20 plus the timer knob £5.00

So I was niffed to say the least, when I received this letter !!!.
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Dear Sir

Thank you for sending receipt of £25. I would say that had I known you charge £20 for call out, I wasn’t given this information when you were recommended.
There are plenty of washing machine engineers who do not charge for call out. If I had known I would have phoned round. This Mr ………. On the mobile home park never mentioned this fact to me.

I would say that’s the easiest £20 you have made from a pensioner in recent months, from a mistake on my part.

Thank you for fitting new dial, used it since ok.
If I am sounding sour grapes, I’m sorry, but to me at my age 84, £20 is £20.

Would you consider reimbursing me with £10. I know business is business but I thought you might give a thought to my situation.

If you wish to reply, I would be grateful with your opinion on this matter.

Yours sincerely

Mr………

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What a B….DY cheek, what can I say!!!!. What year is he living in???

I am on several neibourhood watch lists, the help and care, police protection panel, and trading standards lists, as being a decent trader, but he expects me to do a call for £10.

Malc