555

[clivejameson]

Is there a tech help line number?

We have this one that doesn’t want to spin with a small load (out-of-balance sensing prolly) but doesn’t want to spin with a very heavy load (not overloaded)

We’ve replaced the motor because the armature was a tad rough (not particularly nasty though) and the replacement motor is as sweet as a nut.

Anyone else experienced this?

[Del]

Re: 555

I’m pretty sure yours is about the 6th motor change we’ve had so far, out of 1600 machines out in the field, so I think we can just about live with it !

LOL

Sean

[iadom]

Re: 555

Clive, are you saying that the problem still exists or that the new motor cured it?

Jim.

[clivejameson]

Re: 555

Unfortunately the problem still exists…i replaced the motor as it was just a little rough, and the fault would not manifest itself whilst running empty…the customer had said the fault occured with small loads so i put it down to OOB sensing made more likely by the slightly roughish motor.(which in all probability was just a motor bedding in new brushes). We’ve hung on to the old motor so if the ISE lads at HQ want a peek we have it.

The new motor is a beauty though, smooth as you like with not a hint of arcing on the brushes, but the customer has now said the problem happens on large loads too now.

Intuition tells me the OOB sensing is too sensitive for some reason which i take it will mean a new pcb?

[Del]

Re: 555

Sorry Clive but from your post I was under the impression that the new motor had cured the problem, if you give me a ring on 07971590040 we’ll see what we can sort out.

Sean

[clivejameson]

Re: 555

Ok thanks Sean…i’ll rebook a visit and observe the machine at fault (i’ve yet to witness it 😉 ) and give you a call with all the low-down.

[Author]

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