A Little Bit about Fault Codes

[kwatt]

It seems that many people expect that we can remotely diagnose a problem with their appliance with the fault or error code thrown up on the appliance when is ceases to function correctly.

In the main, fault codes are a generalised indication of where a fault lies in an appliance they will almost never pinpoint exactly what the problem is or exactly where it lies. They are intended as a guide to point the engineer in the right direction and save him time. These codes, whilst useful in diagnosing a problem, do not do all the work for the engineer or remove the need for his skills.

Beyond this is where you would normally associate the engineer’s diagnostic skills to come into play as he would then identify the specific nature of the failure and then proceed to rectify it.

So we may be able to give you pointers on where to look but specific answers we will often not be able to supply.

Regards,

Kenneth Watt

[kwatt]

Re: A Little Bit about Fault Codes

We have asked a couple of manufacturers if we would be allowed to put on the site the general nature of the fault codes and, in some cases, how to determine what the code even is. We still await replies.

In the meantime last week I instigated a poll on fault codes and whether the trade and public think we should be allowed to offer ground-level help on the site with them. You opinion does count, manufacturers do read UKW and hopefully listen to what we and the public are trying to tell them so please, make the click and give a vote as th emore we get the more persuasive and accurate the argument becomes.

You can find the poll to the right, in a block, on the homepage of UK Whitegoods.

This comes down to the power of the consumer, show the manufacurers what YOU want!

K.

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