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Re: Appliance Fires
simonb wrote:there name and address should be supplied direct from the retailer at least this way the percentage of customers contacted with re-calls would increase and possibly save lives
We live, at present anyway, in a free country and already too many people know too many things about us. Retailers in all sectors always like to pry when they make a sale by subtly asking for “could I have your postcode?”…and……” what house number would that be?” Therefore many who buy these appliances are reluctant to give the salesperson the time of day let alone who they are and where they live.
Fortunately, all appliances come with a guarantee registration which, essentially, is the only way in which that purchase can be registered. The rest is left to the purchaser. The statistics showing how few actually register their product is, quite frankly, staggering. Compounding the problem even further, most guarantees are honoured by manufacturers and their agents by virtue of their serial number acting as a production date code. So often proof of purchase isn’t even insisted upon should a repair be necessary.
Now the law insists all appliances be subject to a statutory 12 month guarantee and if only that same law would also insist that, in order the guarantee apply, it must first be registered with the manufacturer. Registration applications would increase by a massive margin and many Beko, Hoover and BSH’s owners would not be subjected to life threatening situations should as we see today!
Re: Appliance Fires
Martin wrote:Now the law insists all appliances be subject to a statutory 12 month guarantee
No it doesn’t.
K.
Re: Appliance Fires
Correct, manufacturers do not have to offer any warranty at all.
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Well I’ll go to the foot of our stairs, fancy that now! Next they’ll be telling me that manufacturers don’t have to give a guarantee at all then? Flogging stuff in a lawless country where consumers are not protected? Mind you, retailers are obliged to give a 28day full refund on returned goods, but then again maybe I’m wrong there too?
Re: Appliance Fires
kwatt wrote:Yes, wrong there too.
Then there’s no hope, abandon ship, every man for himself! :clown:
Re: Appliance Fires
Surprised you don’t know that Martin as exactly the same consumer legislation applies to you selling your service or any spare parts. Or if you sell £2 million yachts.
I should have thought it a prerequisite to know that if you are trading in any capacity at all, it is the most basic of knowledge in regard to consumer protection.
K.
Re: Appliance Fires
kwatt wrote:I should have thought it a prerequisite to know that if you are trading in any capacity at all, it is the most basic of knowledge in regard to consumer protection.
May I please then ask of you as to what exactly are you referring to? You have been so obliging in informing me that I am wrong on several related questions but in each case offered no explanation as to what the correct answers are?
Re: Appliance Fires
Sale of Goods Act.
If you read through it then you’d understand that there are a lot of things that people are misguided about, traders included.
Not helped at all by idiots on the TV and newspapers inferring that people are entitled to a lot more than they actually are and, that prevails even into government as well.
But in order to answer you specifically, I’d need a specific question. You said that you thought that these points were a mandatory requirement in law, which they are not. Not much more to say about it really, it’s just myth.
K.
Re: Appliance Fires
kwatt wrote:Sale of Goods Act.
Ah now I’m with you. 😀
The topic has strayed somewhat but at least we have established that from point of sale to the point when the fire starts little more can be done toward informing owners about recalls.
Re: Appliance Fires
Martin wrote:
Then there’s no hope, abandon ship, every man for himself! :clown:
As your a gentlemen, you go first, I’ll launch the life raft once your in the big blue, honest…….. :rotfl:
On land you seem to be good at back peddling, I wouldn’t recommend you do it in the blue, better to go forward than in reverse.
:offtopic:
I wish I had a £ extra for every time a client demands a replacement product, had one the other week on an appliance that was a 1.5 year old. :rolls:
Re: Appliance Fires
It is a problem and you can’t blame the manufactures if they don’t know where the machines are, as has been said the way forward is it insist the machine is registered at purchase, either by the retailer or customer,
Things do seen to be coming to a head in this area though, reminds me of the Toyota recall thing a few years back where suddenly all the manufactures start to find problem and issue recalls, once one is dragged through the press the others seem to all of a sudden find problems and issue recalls.
No one wants to be the first though the grinder they wait for the others first.
Re: Appliance Fires
DrDill wrote:Correct, manufacturers do not have to offer any warranty at all.
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Manufacturers/Retailers have to supply a warranty of 7 days on any electrical appliance that is sold in the UK and thereafter the “of merchantable quality” and “fit for purpose” bit comes inGeorge
Re: Appliance Fires
No they dont george, dont get confused with statutory rights,
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