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S/N 207263214 * 80260970000 – Purchased May 2003
The machine is stopping at the rinse stage in any program with the usual ‘spinning dial’ syndrome (don’t have access to the fault code at the moment because I’m on my break at work!!)
I checked for blockages, filter, pump failure – all ok.
The machine has been attended to three times by Merloni engineers.
First visit went like this. Engineer takes lid off and taps pressure switch as ‘that usually fixes it’ 🙄 No effect. Next he removes the module, gets a replacement from his van, sweats a bit in case he doesn’t have the appropriate eeprom in case he has to use his laptop to program one, finds eeprom then refits the original module in error. Spots his mistake then fits replacement module without the eeprom. Of course machine doesn’t work!
Spots his mistake again and removes and refits module with eeprom. Still not working.
Eventually he gets out laptop and hitches up ‘Wash Doctor’. It flags a fault with a component (I wasn’t quick enough to notice which was reported as faulty) to which engineer respons ‘they never go, it must be the wiring loom has a bad connection’. He promptly orders a new loom, and a pressure switch and replacement dial for good measure and arrangements are made for a second visit when parts arrive.
Second visit (3 days later) – same engineer. New pressure switch and dial fitted but loom can’t go on as it has the wrong connectors (not the IDC type) – engineer blames the parts database for this mistake. Turns out new loom is out of stock and he mutters something about a concessionary replacement machine.
Third visit (3 weeks later due to wait for correct loom) – different engineer who assumes the loom fault was diagnosed correctly so replaces this without checking the rest of the machine. Still not functioning. This engineer condemns the machine and we are now waiting for an offer from Merloni over a replacement.
The impression I am getting is that the engineers are reluctant to repair these machines, and the machine’s reputation is discouraging them from investigating faults properly – vicious circle. However I am not convinced that a 16 month old machine that has been subject to light but frequent use is scrap.
Why I am here is that I am hoping I can find an independant engineer in the Glasgow area with the savvy to fix what the original engineer found, but chose to ignore, and not hum and haw over the machine because of what it is but instead look at it objectively.
The bad reputation for this machine is a self-fulfilling prophecy if Merloni engineers ignore the faults reported by their own technology, fergawdsake!!!!
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