Ariston Margherita AWD 12 not filling with water

[kaseyleigh]

Hi,

My washing machine is not filling with water during the washing and rinse stages. It fills no prob with the Fabric Softener stage but the washing and rinsing cycles it just seems to go somewhere other than fill the drum.

Please help thx 😥

[neptune]

Re: Ariston Margherita AWD 12 not filling with water

Hi there , you say that on the wash and rinses , the water is going somewhere other than into the drum . First confirm you have a water input by opening the draw slightly and looking . If you have , my guess is that you have the gray waste hose pushed too far into the vertical stack pipe , and the water is syphoning down the drain . The outlet end of the waste hose must be no lower than three quaters up the door of the machine . Let us know how it goes Disconnect from electricity supply if investigating further . I assume the water is not leaking onto the floor?

[kaseyleigh]

Re: Ariston Margherita AWD 12 not filling with water

Hi Neptune

Yeah I did check the water was flowing in by opening the draw. What I don’t understand is, why it fills during the fabric conditioner stage which is the final stage before spinning, but seems to flow out during the wash and rinse stages. To me that doesn’t make any sense.

Now I am a girl and know nothing so be gentle with me.

Where do I locate the grey waste hose to make sure it’s not pushed too far into the vertical stack pipe? Idiot guide would be great!!!

Thx
K

[neptune]

Re: Ariston Margherita AWD 12 not filling with water

Hi there . Washing machines are often designed to fill to different levels during different parts of the cycle . If on your machine , it is designed to fill only to a low level on the fabric softener rinse , the water may not rise high enough to start the syphoning action . That is one possibility . If you can see water entering the draw on wash , and normal rinses , I would suspect waste hose problems . You need to pull out the machine so you can see behind it . Running from the back of the machine , you will see 2 or 3 flexible pipes . one of these will be grey , and corrugated . This usually leaves the machine near the bottom . Follow it away from the machine and see where it goes . If it fits onto the U-bend under your sink , the problem is not a waste hose problem . More likely , it is pushed into the top of a stack pipe , A thick plastic vertical pipe fixed to the wall or other vertical surface . Pull the corrugated pipe upwards out of the stack-pipe , and reinsert it so only about 10 cetimeters is inserted . Then try the machine again . If too much pipe is inserted , this is incorrect installation of the machine . Have you just moved house and the machine worked OK at your old place ? If so , Suspect incorrect installation . If It has been working OK at your present home , and no one has interfered with the drain hose , the fault lies elsewhere , and you need to seek help from Repairs@ . Be sure to keep us ionformed . Regards Ken

[kaseyleigh]

Re: Ariston Margherita AWD 12 not filling with water

Brilliant thx Ken I will have a look at the weekend and let you know how I get on.

I have just bought my first home and the previous owners left me their washer / dryer, they said it was not quite 2yrs old I was grateful as cant afford a new machine ….. mmm not so sure now !!!

I’ll keep ya posted and thx for yr help x

K

[kaseyleigh]

Re: Ariston Margherita AWD 12 not filling with water

Hi Ken

I removed the grey pipe and it was filthy looks like some water coming back up the stack pipe. I also noticed that the stack pipe had come away from the wall and was almost horizontal I’m surprised I didn’t get loads of water on the floor after every wash!! I fixed it securely and inserted the grey pipe 10cm in ….. everything is working fine now!!

Thanks so much Ken yr a god send xx

Kasey

[neptune]

Re: Ariston Margherita AWD 12 not filling with water

Hi Kasey , glad to have been of service . Seasons greetings , and next time you need an engineer , remember Repairs@ … Ken

[kaseyleigh]

Re: Ariston Margherita AWD 12 not filling with water

Thx hun I most certainly will. All the best for 2006

Kasey x

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