ASWO and Chronopost/DPD and Custom

[twicknix]

Things are getting rather ridiculous, I can’t afford to order extra parts and have it flown in by UPS as once the DPD parcel eventually arrives those parts will not be used as its rare and machine specific that I rarely deal with.

in a nutshell, I ordered the parts (4 spare parts) on 15th December, made it way over the channel and got stuck in Custom in Oldbury since 24th December. No one knows where are the parts, the tracking number given is recognised at Chronopost after speaking to a French man who speaks English confirm that it’s in Oldbury, UK. However, DPD in Oldbury doesn’t recognise the tracking number and can’t help and says speak to the sender.

this Brexit barrier is doing my head in! Any advice on what to do next?

[kaibart]

I don’t know why you have had a problem like this it happened to me on a order I phoned them up and ask if they would resend they did and the part arrived next day and I was credited for the part that didn’t arrive

[twicknix]

I was credited for the postage not the parts. The last time it happened to me, I was resent the parts via alternative carrier and a week or two later the delayed order arrived. I couldn’t get a refund for the surplus part because of Brexit and lockdown/nobody in the office at Coventry which meant I was out of pockets quite significantly.

What are the other engineers experiences on returning parts from the UK back to ASWO, post Brexit/Lockdown/Covid?

[electrofix]

ring them up
had same problem they sent order out again

not got a problem with them now in fact they are quicker than Qualtex most of the time and they are only 35 miles from me

Dave

[stratfordgirl]

I’ve only sent one part back since the customs change, via Coventry, middle of last year, which was problem free (and no restocking charge). I was under the impression that the Coventry Office was a “virtual” office used mainly for mail forwarding, but I may be wrong.

I nearly always use the DHL option, with at least 95{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of Paris stock arriving next day and Germany stock relayed across one or two days later.

[twicknix]

The DHL option is now the default ordering for me rather than Chronopost, it wasn’t an issue pre Brexit. Now it is. Still waiting for that elusive part….

[twicknix]

Summat is weird going on with Chronopost/DPD… now I received notifications that it was sent back to the sender :mad:.

It would be nice to be told, (actually, I got this super weird email from ASWO issuing credit note which I assumed it was for the shipping cost and it wasn’t clear at first and it implies that it is for the entire order) mercifully I managed to source the elusive parts elsewhere and my reputation restored.

I accidentally ordered another part via Chronopost (fat fingers and poor mobile reception and upload latency) and it’s Fagor/Brandt/CDA parts which should be interesting as I can’t source this part elsewhere if things goes belly up. Maybe this one will sail through to me if you excuse the pun.

[kaibart]

For £1.50 extra you get ups delivery bit pointless using dpd if they are letting you down

[washingmachinewoman]

I used to use the DHL delivery option with no problem, but in the last couple of months, I’ve rarely received orders next day. I’ve switched to UPS delivery which is a 2 day delivery and at £1.75 cheaper is as fast for me as DHL.
Anyone else finding DHL slow?

[Author]

Posts