AW23 Rinse Hold Program

[Steven]

Have a customer who recently used this option as she an item that she did not want to spin.

Went out to work came back and forgot that she had rinse hold and promply open the door. Consequently flooded the floor.

I asked her first if she had alterated or switched it off prior to this or if she had power cut. As this would have been reason for door not staying locked.

I asked her to re do another wash and check this out this time while she was home. which she did.

The display said STOP and again the door could be opened 😳 😳

Do we know of any reason for this, surely it should stay lock as the program has not completely finished, all we have done is asked it to rinse hold ready for another command.

I know probably only a few people actually use this function so many of us havent had this senario.

Is this normal?

I know if someone has selected this option then they should have remembered but then it should not allow the door to unlock.

Steven

[kwatt]

Re: AW23 Rinse Hold Program

Yes, it’s normal.

When the delicates/wool program is used the machine will stay full and unlock. There is no pressure lock on it.

K.

[Steven]

Re: AW23 Rinse Hold Program

Thanks for the reply Ken

I have had a quick skip throu the manual as far as I can see there is no mention of this?

If this is the case then we need to advise customers that this is normal.

AS WE ALL KNOW CUSTOMERS NEED TO BE TOLD.

Obviously we cant change the printed manual,maybe get the online instruction book updated so customers can get an up to date one if required with this information.

Also the bit about the door lock mentions waiting two minutes etc.. but this also should have a note about in the event of a power cut the door will also unlock so be aware if water is still left in machine.

Need to cover ourselves 😳

From now on I will make sure this is part of my lecture.
I will print a small note and slip in manual for now.

Steven

[kwatt]

Re: AW23 Rinse Hold Program

It is in the manual!!!

Page 10, introduction to the delicate washes….

“It is also important to not spin delicate items if they are labelled as being unsuitable for spinning and hence the delicates program stops with water in the drum.”

K.

[kwatt]

Re: AW23 Rinse Hold Program

There’s no way around it without using some sort of pressure locking system as was used on the old HP 95 series so that the machine can, somehow, determine that there is water still in there with power removed.

It would substantially increase the build cost to do that.

Or you rely on the pressure switch, but if the power is off then there’s no way to tell if there is or isn’t water in it.

Now throw in the new EU energy rules where you cannot BY LAW draw practically any current when the machine is “off” or stopped and you can see where everyone has a problem surely? You can’t leave the electronics powered up now.

So there are technical barriers to what you want and, in all honesty, it’s not practical to do what you’re asking.

You will find that almost all Italian machines work the same way and, always have done. I was getting this from Candy punters 20 years ago.

Sorry chaps but there’s no way round it, we’re all just going to have to live with it I’m afraid and it really is up to the customer to check what the hell they’re doing.

K.

[kwatt]

Ah, post deleted that I answered! 😕

K.

[iadom]

Re: AW23 Rinse Hold Program

Sorry Ken, was going to reword and repost it. Got peed off with the flood filter so deleted it and then got called away for ten minutes 🙂

Truth to tell I have not checked the rinse level on these, it can’t come that high up the door can it?

[kwatt]

Nope, it’s not like the old Candy’s where, if you opened the door when it was stopped on R&H you’d possibly be able to float the Ark on what came out.

K.

[Steven]

Re: AW23 Rinse Hold Program

Sorry Missed that, told you customers dont read.

Obviously I did not see that either (should have gone to specsavers):oops:

Still no explanation of this happeneing on the rinse hold option page 9.

Just maybe this does need to be highlighted in BOLD 😆

Seriously though this could cause a problem if the customer floods the kitchen. I know they should have remembered they used this option but if it not in black and white then we get it in the neck. :rolls:

I know there are a few stupid customers out there and they are usually mine. Probably not many of them actually use this option including delicates, they use one program cottons and thats it so the chance of this coming to light is very slim.

As i said now I know this happens I will be emphasising this 😉 😉

Thanks again Ken as always :worthy: you the man 😆 [/u]

[kwatt]

Re: AW23 Rinse Hold Program

Steven wrote:Thanks again Ken as always :worthy: you the man 😆

Not really, I just tend to look at things in a different light.

Thing is, how far do you go with it? You tell them, you explain what rinse and hold is (as well as many other things like OOB etc.) and still they don’t bl00dy listen.

It’s the same old story over and over, it’s never the customer’s fault, it’s always the machine that’s wrong, even when it does what it says on the tin.

I’ve come to the conclusion that, really, it doesn’t matter what you do, someone will always not be happy with whatever it is they choose to pick the bones of. Basically, what everyone wants is a product (not just washers) that does exactly what they want and they tend to take the attitude of, screw everyone else, that’s not what I want.

Sadly, the world doesn’t work like that.

If people choose to use programs that have a rinse hold and, don’t bother their a$$ to set the spin speed required (which I believe they can do as an option and it will then drain) then what the hell do we do? It comes up with a symbol on the panel to tell them what it’s doing, it tells them what that is in the book… I mean, really, what more can you do?

The next thing you’ll then get is that they can’t select a spin over 800rpm (IIRC) on a delicates cycle, well… duh! It’s for delicates that aren’t supposed to be spun over 600-800rpm.

What you find or at least, we do, is that they use the short programs like delicates and mixed, then bitch about the low spin speed. Just like a lot of people used to complain that older Italian machines wouldn’t spin at all when you used a delicate program.

You just can’t win, doesn’t matter what you do.

The only answer is that customers have to get used to, sometimes on some programs, altering their habits to suit the modern world and the way that modern machines operate. There’s usually very good reason that they do things the way they do, people just don’t understand that until you explain it to them, in detail usually. :rolls:

K.

[Author]

Posts