AWCT10L

[Jonah]

Hi all,

I’ve had 2 of these this week with customers reporting not spinning, in fact they are complaining of poor spin on wool wash etc which it does say in the manual is a very low spin, is there any way the call centre staff can filter out these as if we diagnose over the phone they still want us to call and obviously we cannot invoice Amica for the call and as usual a customer with a low end appliance will not pay either

[garn]

Re: AWCT10L

Iv had The Same Report A While Ago

basically The Majority Of Programs On The Lights or Wol Wash . At The end of The Cycle The Appliance Does not Drain The Water or It has A Very Low Spin. This is Because You have Selected A Delicate cycle And The Machine Will not Drain or Spin Fully On that Particular Cycle.

explain To The Customer The Easy-est way Is.

if You View The Program Selector Dial As A Clock All The Programs

From 1 o’clock to 5 o’clock are normal cycle full drain and spin
All Programs From 7 o’clock to 12 o’clock Are Delicate wash Some of the Cycles Do not Drain At The End or Spin .

It Does Say in The Manual The Majority Of People Do Not Read it.

paul.

[Steven]

Re: AWCT10L

Jonah wrote:Hi all,

I’ve had 2 of these this week with customers reporting not spinning, in fact they are complaining of poor spin on wool wash etc which it does say in the manual is a very low spin, is there any way the call centre staff can filter out these as if we diagnose over the phone they still want us to call and obviously we cannot invoice Amica for the call and as usual a customer with a low end appliance will not pay either

I have filtered out 3 of the 6 jobs i have had to date myself.
the office staff are not engineers but will try and do there best but you know what customers are like unless you dig deep they nort forth coming with info.

you will get paid for soft fix call avoidance of £15 if dealt with over the phone saving you a visit and giving the customer some good advice on ‘Read the Friggin manual’
you are probably booking the job within 2 days, so just tell them to try the machine again after you have finished on the phone and if the problem is still there then you will call. chances are they wont call back.

[Amicaanne]

Re: AWCT10L

Good tip, any more like this would be helpful to us to filter out

Anne

[Jonah]

Re: AWCT10L

Thanks for the replies, I am trying to filter them out now as I can see this type of service call will be happening a lot with this model, I must say though £15 call avoidence is very good idea for both parties

[Author]

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