Badly packed spares

[cornwell40]

Ordered an Ariston oven inner door tray/ glass from Masterpart last week.
Got to customer to fit, and it had a ding on the upper corner. Being enamelled, didn’t want to cause any more damage by bending it. Reordered-no stock.
Electrue showing stock and a little information about about how these are a fragile item and how they repackage them (included in the price) to give them extra strength.
Part arrived with loads of knackered christmas lights( 15 sets, 10 broken boxes and five with damaged lights), shoved in the bottom of a box, one thin sheet of bubble wrap, and you guessed it…….bent to ***k.
And now we’ve got to tell a doorless customer to wait longer.
Would you listen, she’s straight on the phone to someone else who gets it undamaged first time 👿 👿

Tony 👿 C

[Dave_Conway]

Re: Badly packed spares

For some reason, some of the “packers” at Connect don’t seem to understand their job title.

We often recieve boxes with tons of shredded cardboard on top of the parts and nothing underneath them 😕

Dave.

[Martin]

Re: Badly packed spares

BSH Appliance Care Ltd rarely put any packing material in their boxes anyway. 🙁 I ordered a £120 module last month, it came in its own box BUT was put in another box twice its size, rattling about in that box like the proverbial ‘P in a B’ ! 😯

I hate that shredded cardboard Connect use but better than nowt I guess 🙄

Parts Center (Wash Vac) are full of wind with their inflatable packaging though 😆

Martin

[Lawrence]

Re: Badly packed spares

We once ordered an Ocean frzr door (the large one ) and a servis backplate on the same order from electrue ,We recieved the door all nicely bubble wrapped and foam injected into the box but no backplate ,although it was on the invoice as despatched ,imagine my delight when I opened the fridge door to check for damage only to find the backplate sitting on the painted side of the door scratching the hell out of it .
And our account had special pick and pack status on it due to the amount of damaged parts we had been recieving

On another note many moons ago when we sold Candy we kept getting machines with severely damaged cosmetics.
this all seemed to tie in with a new delivery driver ,So I went and watched him unload by TURNING the machines end over end until they got to the back of his wagon strangely I declined to sign and promptly sent them all back

Lawrence

[eastlmark]

Re: Badly packed spares

MFI however have to win the prize for the best packed spares. All their packaging is brand new (rather than knackered Walkers crisp boxes) and well thought about.

Mind you I have cut myself severel times on the razor sharp edges of their boxes!

[cornwell40]

Re: Badly packed spares

Had to put up with a round of jeffing from the customer who wouldn’t listen to our side at all. He’s decided to start again with someone else.
Thanks to our suppliers(s) another lost customer!!

Tony C

[Author]

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