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I can officially confirm this company to be a shambles having recently left them with 2 years service. The engineers are all good knowledgable guys but covering huge areas and large mileages with little technical backup. it is common place to return to an appliance 10 times during guarentee and eventually have an exchange, I would not recommend their products to my ememy there is no product training. The software system they use often loses data and can take several hours in the evening to return call data, annoyingly all salary is performance related and lost data means lost wages.
There is no health and safety you are expected to lift excessive weights with no aids. Do not work for this company unless you are desperate and do not value your health or mental well being they will call you when you are off sick and send the next days work all to make you feel bad…all deep field guys are great run by a total shambles in the officeI have been with them as a service agent since June I can agree the spares can be quick or very late so they can go from 2 days to 4 weeks.
I had a call to look at a centre glass island unit today and have advised the customer that as it needed 2 people to fit it it would need 2 people to remove it for repair.
So there fitters are coming back to get it down ready for me to work on it.
I am not having that hassle to get it down myself as quoting H&S.
Re: Baumatic shambles
They stripped the office of staff and announced only just keepin there heads above water last year, I doubt it’ll improve much in 2010.
To be honest what companies are doing well or should i say companies with large overheads.
Staff will move on, but if they can push more work to their work force without taking anyone on you would.
Having worked for a large repair company you see it happen and you stay with them you moan but not on pay day.But when you work for yourself your happy for all the work you can lay your hands on and you don’t moan then
Re: Baumatic shambles
my company are doing work for them, hope they get the invoices paid !…think they are shocking, feel sorry for customers who pay big prices for rubbish cheap machines that baumatic stick their nameplate on for inflated prices….. pile of rubbish!
expertcat wrote:
I had a call to look at a centre glass island unit today and have advised the customer that as it needed 2 people to fit it it would need 2 people to remove it for repair.I had to replace the gauze filters in one of these a while ago. I ordered them from Baumatic with their part no. but the wrong ones arrived. They never could find the right ones, nor understand why the part number led to the wrong ones. The hood was only two or three years old.
Re: Baumatic shambles
Dont mock there appliances, there badge all over the industry.
Baumatic arn’t the only ones.
Electrolux are starting next month.
Re: Baumatic shambles
The well known BDW13 dishwasher has just been superceded with BDI631 this one has concealed tube heater and the common E3 fault caused by the thermal fuse has been replaced with a secondary pressure switch in the c tube that goes to feed top basket……idea being if water not circulating then no heat trouble is if customer doesent push top basket home fully and generate back pressure in the c tube hey presto E3 fault….seals leak after few months same problem…..steer well clear
Re: Baumatic shambles
Back to my original thread the whole business is a breaking point….there are only 5 girls answering phones they have to ask to go to toilet….engineers are driving 1 1/2 hours to an area to work it for a full 8 hours and drive 1 1/2 home again…..common place for customers to wait 3 weeks for a visit no parts forecast by the office and another 3 wk wait for return visit…..with parts stripped from BER appliances…. think when i left were 22 engineers covering whole uk!!!
Re: Baumatic shambles
Please remember that a volunteer is worth twenty pressed men!!!!
So 1.1 volunteers could do the work of these 22 engineers then….. 😯
Has anyone else had difficulty getting invoices from them after buying spare partts? I find I have to chase them for ages. So agnoying!
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