customer complaining of freezing at bottom of fridge which it is ,I ran the self test and the fridge baffle opens and closes fine but the fridge sensor reads 9 degrees so it looks like it is reading wrong.
Has anyone had this before?
Also are the drawers in the correct position as some models have a drawer that allows air direct to the drawer compartment and if its out of position it will cause freezing of the base of the fridge.
Also there is normally a channel that ducts the air from the top air inlet down to the bottom and the vent could be either worn or allowing airto go through.