Beko Condencer dryers

[zombie1965]

Beko have issued a Safety Notice on their condencer dryers with serial numbers starting with 12 ********* 05 up to 12 ********* 10

http://dryersafety.beko.co.uk/

I have an affected condencer dryer (DCU7230S), only purchased on 9th november 2012. On 29/11/2012 Recieved an email from the retailer from whom I purchased the dryer warning me to cease using the dryer immediately, unplug the appliance and call beko on 0800 917 2018.

I called the given number that evening and immediately got through to female customer service representative, who took my details, model No’, serial No’ etc and advised that an engineer would contact me within 48 hours to arrange an appointment to make the necessary modifications. GREAT ……
But no engineer called. I gave it an extra 24 hours as I suspected that they would be very busy and called again, its Monday 3rd December, this time a male called Daniel took my details again and apologetically told us that we should not have been told “within 48 hrs” as they were very busy, and that somone woul get back to us within 24hrs ( : / contradicts himself badly). Sadly those 24 hours passed without the expected engineer call.
I feel that this is unacceptable behaviour by Beko, I bought this dryer to dry cloths, not look at while I dry my 3 month old daughters clothes over a storage heater. Has anyone had success? Has the engineer performed the necessary modifications? How long were you waiting?

[Seamy]

Re: Beko Condencer dryers

advised that an engineer would contact me within 48 hours to arrange an appointment to make the necessary modifications

Await the engineer to contact would be the best advice, they are busy i’d imagine when a recall like this is announced, if you are unhappy with the product then contact Beko customer care department & complain.

[zombie1965]

Re: Beko Condencer dryers

Its now been 10 days scince we first contacted Beko. Scince my OP we have called on 2 other occasions, We were reasured that the engineer would arange a visit before the weeks end. Never happend! We were also given a number to contact some senoir member of customer services at head office, The number dosent even work. In 3 days we will have had a had a non functioning dryer longer than we had a functoing one. its been wet here this week and the reason i bought a dryer was to be able to dry kids clothes!

Seamy, as you can see i have waited out the 48 hours 6 times over now! im furious

[DrDill]

Re: Beko Condencer dryers

Go back to the retailer and ask for your money back, you can reject it as it obviously had a fault when you bought it. Full refund.

Sent from my iPhone
http://www.kitchenkitsw.com

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