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Well, I got a reaction. 😕
See email received not five hours later….
Dear Kenneth,
A recent review of your account has just been completed and I am sorry to have to inform you that I will be cancelling your account with immediate effect. Your current spend with BEKO does not warrant the administrated costs and labor processes/costs that we currently incur.
Your funds that are remaining in our BEKO account after your last order has been processed, will be forwarded to you after closure of the account.
I wish you well for the future and please feel free to contact me should you have any questions.
Regards
Carl Smith
Spares Manager
BEKO PLC.
We spend more than some of their service agents!
We pay upfront, in fact we are ALWAYS in credit by up to £2500.
Go figure.
Oh, that’s right, I p1$$ed off Ken Hart who has read this, I saw him online and no other Beko account was today, who has quite obviously instigated this action. Basically the kids have tossed their teddies out the pram as they don’t like the tune.
And a leading light in DASA as well so I’m told.
Some days you just despair that people are allowed to act in this way but, as I said earlier, I guess it’s a measure of the man and a measure of the company that he works for.
I’m debating with myself making it all public knowledge or not so people can make their own minds up on Beko and Ken Hart as, allegedly, he was the one that was forcing the whole thing through.
K.
Re: Beko Reacts!
Sorry this has caused you problems I guess the cat may already be out of the bag and perhaps public is the way to go :rolls:
Re: Beko Reacts!
Rather clever of Matilda to point those who know names and pedigree to a clue as to who has resigned. TBH I thought he was off to the Antipodes as he missed the southern hemisphere.
The cessation of spares supply, they will gain sweet F.A. from that because they lose the trade, and of course there are others that will & can supply. Puts a new meaning to Turkeys voting for an early Christmas!
Yes o.k. I still pay my DASA subs, but this is not a thing I had heard of, there again they never tell the membership anything as I’ve pointed out to them several times.
Alex
Re: Beko Reacts!
Well, turkey’s voting for Christmas is an expression I’ve used on a few occasions today and, not just in relation to this episode. 😉
Stay tuned as they say.
However I do note that, if they can retract a spares account that quickly I’d bet they’d have no qualms about doing so with an agency as well if your face doesn’t fit. Like I said, it’s a measure of them.
However, there’s a LOT more to this than meets the eye. Beko have an old Zanussi strategy in mind and DASA are being played in a political game that I doubt they understand. And no, I’m not going to sit and explain the whole thing, it’s way to complex to be bothering but the short of it is…
DASA folks generally don’t get the whole picture, they get what’s fed to them. That simply isn’t their fault at all, they are utterly and totally blameless as they can only act on the information that they have to do so upon.
Beko and repaircare intend to use DASA/Trustmark as a marketing tool and then beat the agents up with it to comply. It’s another layer of control.
Once you’re in and you comply it’s a done deal. There’s no going back once you sign the Devil’s Contract, it’s a commitment from which there is no escape.
This is not being done to make the trade better at all, that’s b0ll0cks. There is a commercial interest and motives to this and make absolutely no mistake about it, that is the reason that they are so keen to support it.
You can choose to trust me and trust that I have a handle on this or not, your call but this has been going on for a long, long time and brewing for just as long. It was bound to blow at some point.
I’m big enough to stand up for the principles on which this site was founded and, I don’t much give a flying t0ss for who gets upset in the process so long as the repairers don’t get screwed over. That was and, is, the point of this site which is not lost on me at all.
This is screwing the repairers, end of.
Sadly, once more, that attitude has cost me personal discomfort and hassle. But if that’s the way it has to be, that’s the way it has to be.
However, as the bard aptly stated, revenge is a dish best served cold. I like my revenge colder than an Arctic winter, it’s so much more satisfying.
In any event, it’s been too long since we upset someone. 😆
K.
Re: Beko Reacts!
I wonder if they can really pull it off? Steve Clarke when he was at Lux tried to do it, even ready to table it at a national meeting, but there were so many rumblings from within the troops as well as a senior member of DASA he chickened out.
At the time there were quite a few Service Force agents who were vocally anti DASA, and I suspect they still are. I say this knowing the the bulk of Beko agents are like me Service Force. At present they stand at just over 5{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of my annual turnover.
Watch this space I presume!
Alex
Re: Beko Reacts!
They’ve been smarter that Lux were to some degree.
Beko have sat in the background and pushed this from what I can gather, along with repaircare and they have total deniability on it as, it wasn’t us guv. Beko’s involvement has been very low key, at least publicly at any rate.
And that’s the key to the thing, if Beko are putting all this effort into it but not shouting from the rooftops about it, then why are they doing it? Why spend all that time, money and effort?
It would be incredible for a PLC to do something without a return somewhere down the road.
Fair play to Lux, at least they were honest about what they were doing or, at least, more honest.
I’m going to have to add to that thread anyway. 😕
I realised that, on reading it back, it could be construed that I was trying to place UKW in a position to do these inspections and, that simply isn’t the case. I’ve no interest and don’t want to know about it nor do I have time to be bothering with something that there is little or no gain on any front for.
Plus, I know the cost to do it. That’s why I dumped Trustmark years ago, it’s too costly, too much hassle and not enough of a gain to it for the investment.
K.
Re: Beko Reacts!
I wouldn’t count on that thread having run its course yet. It appears that it has sparked off a chain reaction!
Funnily enough I was a bit concerned the other day when Beko went off on one and just thought, what next, another solicitors letter asking for the removal of a post?
But, to my surprise so far, there’s actually been quite a few people that have actually come out and said how p1$$ed they are and, have been, with this for a while. I have to say that has surprised me. What is even more of a surprise is that nobody, bar DASA council members and Beko, has a complaint and they are in fact grateful that it’s out in the open. Even some people in Beko seem rather pleased.
Of course I’ll be getting accused, as usual, of stirring the sh1t and trying to torpedo DASA etc, etc, but it isn’t that at all and, even if they don’t see it, I was actually trying to save them a pile of cash and deep embarrassment. All you have to do is extrapolate what will happen to suss that one out and, it’s not rocket science.
You have a flawed system that doesn’t really apply to our industry poorly implemented at a cost to everyone and not in accordance with the rules of that system, it uses a work-round to get it in play. It wouldn’t be hard to take it down by shooting holes in it. If I really wanted to harm DASA, I’d just have waited until it was all in place and all the money had been spent on it, then I’d have acted. DASA’s chances of survival at that point would be far lower than they are now.
I wager a year’s pay that’s not how it’s viewed and, I don’t bet.
And, as usual, there’s a witch hunt now on for who spilled the beans although so far it’s been subtle. :rolls:
There may be some merit in that where Beko are concerned and I could see why Beko would be a tad unhappy.
All the rest, it doesn’t matter where or how the information got leaked.
But as I’ve said, as is often the case you try to do people a favour and it bites you on the ass.
K.
Re: Beko Reacts!
I guess reading between the lines someone “Waltzed” in with the wrong information, or speculated and didn’t quite get it right. Assuming that was the supply?
Move on……
Comet will take the place of that thread in any case.
Alex
Re: Beko Reacts!
TBH I’m not sure on this one, it’s all very strange and it actually raises more questions than it answers.
If there was no intent to do what Beko were planning, why release information at all on it? Why bother to even hypothesise the possibility? How on Earth would someone come up with that without being nudged in that direction somehow? What does Beko gain through information of that nature being in the open?
Then, why react so vociferously if there is no merit in it?
Then there’s the circumstantial stuff, like the fact that the guy that’s supposed to have blown the whistle has indeed left Beko.
As has often been said, there’s seldom smoke without fire and I can’t help but get the feeling that there has been a U-turn made here.
K.
Re: Beko Reacts!
I wonder if a converstaion ensued something like ” you can call me all the names under the sun ,but if you need a reference from me to go somewhere else then rescind all that you have said ” hence the cryptic comments in the post regarding management techniques .
If it was an attempt to besmirch anyone then it wasn’t just one person involved .
There is an awful lot of CYA going on I think
L.
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