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I’ve worked on Beko products under guarantee and D&G for around 20 years, so know the products inside out, and I have to say I’ve always really liked working on them as I find fault finding very straightforward and the appliances very serviceable.
But I’ve been going to a growing number of calls over the last few months where Beko’s own engineers have previously attended and I have to question the quality of work that they are carrying out. From poorly fitted panels and lids, screws incorrectly fitted or missing altogether, simple faults misdiagnosed, parts fitted unnecessarily, incorrect info on how to operate and maintain appliances given to customers etc etc
I really don’t like to criticise other engineers and I’m always very wary of what customers tell me and take it with a pinch of salt for obvious reasons, but this has been going on for quite some time now.
Has anyone encountered the same thing or is it the area I work? What sort of training are they providing for their engineers etc? Does anyone on here work for them? I’d be really interested to hear anyone’s thoughts.
cheers
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