Beko WMA727 W leaking from bottom of machine.

[stevie5tapes]

Hi, I was wondering if anyone can help?

I’ve got a Beko WMA 727 W washing machine, its 4 months old, after about 4 washes it leaks under the front right hand corner. It is sometimes ok when the pump filter is ok. I have had a Beko engineer out twice who has spent a total of 20 minutes looking at it. He didnt take the cover off. Just said the pressure was to high on the water.

Beko customer services has said its normal for a machine to leak! And that the engineer wont come again as he says there is nothing wrong with the machine! He also reckons the machine isnt quite level and this might contribute to the problem.

I mentioned that as the machine is under 6 months it is a manufacturing fault and they told me to take it up with trading standards and the retailer.

Now before I go to the retailer, has anyone had any experiance of such a leak? Its not a massive leak but is noticable on the floor and it tend to appear towards the end of the wash. Any help would be useful for when I go to the retailer or back to Beko.

Many thanks!

[gandh1]

Re: Beko WMA727 W leaking from bottom of machine.

few questions first:

a: does the floor slope down to the right

b: is the filter closed tight?

c: did it leak at all when the engineer was there?

[stevie5tapes]

Re: Beko WMA727 W leaking from bottom of machine.

The floor is level, I checked the machine its self with a spirit level and it was slightly out (spirit level bubble touching one mark) so I adjusted one of the feet so it is level now.

Pump filter is tightly closed and the first time the engineer came he filled and drained the machine and was gone within 15 minutes, the second time he came he was done in 5 minutes. The machine does not leak all the time, seems to be every few cycles.

many thanks for you reply.

[Penguin45]

Re: Beko WMA727 W leaking from bottom of machine.

I would pull the machine out, put a load in and set it off; with the lid off.

Consider:
If you had a weeping fill hose, the leak would be constant.
If the leak was from the underside of the machine, the leak would be constant whilst the machine has water in it. Slide a sheet of newspaper under the machine during the wash phase to check.
If the leak is intermittent and, later in the wash, the leak may be from the top of the machine when it goes into spin. Most Beko appliances have a breather hose on the top of the drum; it’s also possible that water is being thrown back through the dispenser if the drain flow is restricted – clear the filter to be sure.

Power off for anything other than observation.

Penguin45.

[bluebird1952]

I write to tell you we had exactly the same problem with a new beko machine intermittently leaking, it could be ok for 2 weeks or so and then leak again, not a massive leak from the right side but no washing machine should leak at all despite what customer services say. We had the beko engineers out 3 times, 1st time he said there was too much soap suds and we should use more comfort to kill the foam, did this with no improvement, 2nd and 3rd visits they could find no fault with the machine, 3rd guy admitted he had been to a few with the same problem, this shouts manufacturing fault. Retailer just refered us back to the engineers.
The problem remained so as a retired engineer I had a go myself and couldnt find a problem, it was driving us both crazy as I cant live with any machine that is faulty, we had a little lottery windfall and scrapped it, 10 months old and leaking from day one, then bought a Bosch machine which is brilliant so far.
I know its extreme but that machine was obviously a lemon and we couldnt live with it.
Bluebird1952

[andyjawa]

So if the pump is on the right and the pump itself is ok and the floor does not slope to the right that leaves either a poorly secured to tank door seal or a fault with the outlet hose within the machine`s housing / chassis ( discounting if there was a leak due to a standpipe blockage if plumbed out that way ) or a hairline split r/h/side in the plastic tank perhaps, though that might be somewhat fanciful but you never know!

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