Beko WTB820E1W worn through tub spring support bracket, only 2 years old.

[Twoten]

I had a call to the above 2 year-old Beko washing machine reported as “banging” (as in noisy, not excellent).
The drum had dropped on the right-hand side, the tub bracket where the spring supports the tub had worn through. The left-hand side was also badly worn but not as yet failed.
I notice on this machine there are no plastic spring “bearings” on the machine/spring or listed on connect. I also notice with surprise, there is no grease in the area.
Does anyone know if the springs are usually lubricated on this machine?
Is this a known fault?

[electrofix]

looks like they may have had problems

Dave

[Twoten]

electrofix wrote:looks like they may have had problems

This only relates to the top spring fixing though.
Could this have caused excessive wear to the drum?

[electrofix]

no mention of tub wear problems but they also mention a spring change

Dave

[Twoten]

electrofix wrote:no mention of tub wear problems but they also mention a spring change
Dave

Looking at the picture I think the machine had the newer version.
The machine is dated 2019 whereas the tech bulletin is 2017.
Also, according to the notes, it looks like this mod was to prevent the tub from hitting the door glass.
It doesn’t say anything about lubricating the spring either.
Thanks for looking into it Dave.

[electrofix]

mad is this saving hundreths of a penny by not greasing it

and promoting early failure

Dave

[Twoten]

This is a rented property and the tenant doesn’t take care of things but I can’t fathom a reason for this failing other than manufacturing fault.
This machine is only used by a single person so not as if it’s getting excessive use (unless she’s taking washing in).
If it’s a manufacturing fault I’m surprised it’s not already known about.

[murv]

Had a few rentals wear through.

I usually repair hanger hole with melted offcuts from an old tub then re-drill for the spring. Reassemble with silicone grease as it’s plastic friendly.

Murv..

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