BekoWMC61W takes to long to wash.

[Twoten]

A customer has reported a fault on the above appliance that it is taking too long to wash.
The 40deg cotton wash takes about 4 hours to complete a wash.

The water pressure is very high so it fills quickly.
The pump is clear and it drains quickly.
The element has no faults.
The machine is not siphoning.

Can anyone advise what wash time should be for a 40deg wash on this machine (no other options selected).

Any suggestions would be appreciated.

[Seamy]

Re: BekoWMC61W takes to long to wash.

Times are in the instruction manual, three hours/ish sounds like the time some programmes would take, think the eco ones are the longest. Be aware that if there is an unbalanced load detected, the machine will try up to 10 times to correct the unbalanced load by restarting distribution.

[Twoten]

Re: BekoWMC61W takes to long to wash.

Owner didn’t have any instructions, I checked on the Beko site but it didn’t come up against the model number. I know on some machine the wash time can be surprising but 4 hours is a bit excessive.

[gandh1]

Re: BekoWMC61W takes to long to wash.

intention for the model was a currys exclusive, so probs wont find a manual yet, but excess cancelled orders did get shifted to various distributors for idies and euronics too. although i dont think they actually gave times in the manual – i got a wme8227 display on clearance, theres nothing in its book for duration, just water and energy consumption, and deep wash took 225ish mins with extra rinse selected, i think thatll be same for the longest cycle for a wm5/wm6 beko which is not far off 4 hours. find out how old cust last machine was and whether they had a large, single/double item at time of issue… call me a cynic, but i bet they have got the instructions, just not going to admit to it cos they dont wanna pay a callout for “pilot error” 😛

PS 2-10, zanussi are also 200+ mins for their cycles too…

[Twoten]

Re: BekoWMC61W takes to long to wash.

Thanks for taking the time to look into this, much appreciated.
As you say 225 min’s isn’t far off, they claim it takes about 4 1/2 hours.
They said none of the options are selected and they were only using the 40deg cottons not the 40A+ wash.
I have suggested they run a de-scaler through the machine in case a heavily scaled element is slowing things down a bit but not sure how much difference this will make.
As for the instructions, this is in a rented property so they may not have instructions.
Problem I have a the moment is it needs a new door seal and I don’t want to replace it and then have them create further because of the wash time.

[Author]

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