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Any solution would be great? How do I proceed? Is the one 40mm safe to use or is it the wrong one? If it’s the wrong one when will I receive the correct one please, because currently my machine is in pieces all over the kitchen
no unfortuatly all i got from that is a gen part number
put that into the shop site and that gave me 2 alternatives gen and non gen. i checked both and they do list gem part no as equivalent. Its only when i checked another source that i got a different part no for the alternative
looks like the site may have made a mistake and i am sure there will be no problem returning it for a swopAs i said i have emailed site Admin with the problems so he will get a personal message from me outlining the problem in detail. He will prob be online sometime later
As far as fitting is concerned there are only 2 things that matters
1 is it long enough to hold under the front element support. This stops the element from waggling up and down during spin. if its not in it may hit the drum
2 is the flange the same so will it sealit cant blow your machine as both parts are heaters and both are thermally protected in case power is supplied without water in the machine to prevent fire
Dave
Many thanks for your reply,I would say the flange is the same, the first point how can I check that?
Do you have anywhere I can upload a photo, because below your site only allows 16k. I am willing to send the picture elsewhere so you take a look to resolve this issue,please let me know where.
I cannot have any further delay or cost implications,if this does not work I will require the correct one or refund,due to all the morning wasted by being given the wrong part when all the correct information was provided. It is your error,I do not expect to pay anything more, but I do expect receive to the correct part I orderedPlease can you send me the correct part I paid for to resolve this issue as soon as possible,it has been almost 2 weeks my family have been unable to wash their clothes,so I would appreciate it if you can send me the correct part as soon as possible within the next couple of days
I am sure you wont have any problems but i have no connection with the shop and do this on voluntary basis. I am also over 200 miles away They will be able to see what has happened by this thread and by the email i have already sent. you also have right of return under distance selling regulation provided the part is undamaged.
if you look in the hole where the heater has come out of owth a torch you wull see a stainless hoop that the heater tail goes into. as long as the tail of the heater you have is long enough to fit sucurely under this then it should be no problem. if you want to be certain ask the site shop the same question and if they see its ok to fit then you can go ahead
DaveI tried to look inside the hole,but sadly it is not possible because the drum at the front does not have enough play to look inside. I think I need the correct part sent to me as per the details I provided unless this is confirmed as a 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} equivalent part
electrofix wrote:no problem
machine was made may 2006 just for your interest
heater
https://shop.ukwhitegoods.co.uk/d321400as-compatible-washing-machine-heating-elementsince you cant use the machine before you order take out the old element and look for mechanical damage. What i am trying to make sure is there is nothing wrong with your drum before you put in a new heater. what can happen is the drum spider fails and on spin the drum can catch the heater and wear through the metal causing a short. So look for signs of contact about two thirds down the heater
Dave
Just looking and I do not see the part I asked you for in this listing? Do you see it? Let me know
This is the part I requested “the details inside the door are E-Nr. WAE24162GB/03 FD 8605 604280,where can I find the part and cost please?” and the link you gave me above I cannot see my part in it,can you??
can you see it here
https://shop.ukwhitegoods.co.uk/d321…eating-elementnot sure what you mean now
got correct part number from bosch from the manufacturer which is 12029196
type that into site shop and you get 2 options one gen and one non gen both should be correct
if you search both listings under “more infor” it does give the number above as an alternative part no, and that is why the listing was brought up on a search. So the site is saying its a correct part. If this is incorrect then you will have to contact the site. mistakes get made, and although its inconvenient when it happens, no one does it on purpose. you need to email the shop, send them a link to this thread by all means and ask them the questions as i cant answer for them
DaveI ordered via the link you provided above and the part number I also have you above is not in the listing, have a look can you see it on the link you provided?? I do not see my part number or the Bosch number,it looks like you ordered the wrong one,please can you correct this with the shop. I have already emailed them but have no response and this error made has left my family and I without a washing machine for 2 weeks,which we desparately need at this time to avoid contracting the Coronvirus,so you understand this is urgent and not a game
electrofix wrote:not sure what you mean now
got correct part number from bosch from the manufacturer which is 12029196
type that into site shop and you get 2 options one gen and one non gen both should be correct
if you search both listings under “more infor” it does give the number above as an alternative part no, and that is why the listing was brought up on a search. So the site is saying its a correct part. If this is incorrect then you will have to contact the site. mistakes get made, and although its inconvenient when it happens, no one does it on purpose. you need to email the shop, send them a link to this thread by all means and ask them the questions as i cant answer for them
DaveI have no correspondence from the shop due to it being ordered via your link.
This is your error please rectify this with the shop and provide me with the correct part, we cannot afford to catch coronvirus from your mistakeselectrofix wrote:not sure what you mean now
got correct part number from bosch from the manufacturer which is 12029196
type that into site shop and you get 2 options one gen and one non gen both should be correct
if you search both listings under “more infor” it does give the number above as an alternative part no, and that is why the listing was brought up on a search. So the site is saying its a correct part. If this is incorrect then you will have to contact the site. mistakes get made, and although its inconvenient when it happens, no one does it on purpose. you need to email the shop, send them a link to this thread by all means and ask them the questions as i cant answer for them
DaveAre you now saying it is the correct part even though it is 40mm shorter,please show me the confirmation of this here
still dont know what you mean but if you want to make sure
send back the element for a refund and
order direct from the manufacturer here
https://www.bosch-home.co.uk/customer-service/spare-parts-search
that way if you get the same element you know its correct because Bosch supplied it
Dave
The part you have me a link to order has arrived and it is 40mm shorted than the original part I removed, in this thread you were finding out if it can be used if you look back you will see. Are you saying this is 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} compatible for me to use then or not? Please confirm. As I said I can also supply pictures,but I have already supplied you with the measurements and the part number/model inside the door. Please confirm if it’s ok to use. If it’s not please provide me with the shop information so I can raise a complaint with them directly
electrofix wrote:still dont know what you mean but if you want to make sure
send back the element for a refund and
order direct from the manufacturer here
https://www.bosch-home.co.uk/customer-service/spare-parts-search
that way if you get the same element you know its correct because Bosch supplied it
Dave
Did you not know what you were doing then,did you guess a part?? Please explain because I cannot possibly see from the information you have been given how you can order one not even listed
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