Bosch Dishwasher Recall

[dave-m]

Hey all,

My own d/w is one of the ones affected by the recall for ‘potential fire hazard’ due to a problem with the PCBs.
see here, http://www.repairaction.co.uk/

However, when I rang the helpline i was told that the recall is not taking place in Ireland as “you’ve different electricity over there”
I asked him what the difference was and he said he didn’t know anything other than the recall wasn’t required over here.

Surely the potential fire risk is still that, a fire risk.
Am i missing something here?

Is it just a recall for legal reasons that don’t apply in Ireland?

Anyone?

Cheers

Dave

[Martin]

Re: Re: Bosch Dishwasher Recall

dave-m wrote:Is it just a recall for legal reasons that don’t apply in Ireland?

You got it in one….! 😉

[SeansApplianceRepairs]

Re: Bosch Dishwasher Recall

Doesn’t apply in Ireland as your supply is around 230V, we should have changed over in the UK to the same over 2 years ago, however this has still not been actioned and we average between 240 – 243V and this has been identified as the problem, also this was a voluntary recall and to my knowledge no actual instances of fire have been reported in the UK, just signs of overheating solder joints to heating relay often with charred marks on the pcb and its case

[Martin]

Re: Re: Bosch Dishwasher Recall

SeansApplianceRepairs wrote:Doesn’t apply in Ireland as your supply is around 230V,

Sorry Sean but the voltage angle is nonsense. Both the UK and Ireland(Eire) have the same 230/250 supply grid.

SeansApplianceRepairs wrote:and to my knowledge no actual instances of fire have been reported in the UK,

Again incorrect as there have been several instances where the module has indeed caught fire. I personally have had several cases.

Furthermore I would advise dave-m to contact Bosch directly again but this time in writing direct to the Service Manager of BSH in Ireland to complain even more!!

[dave-m]

Re: Bosch Dishwasher Recall

Again incorrect as there have been several instances where the module has indeed caught fire. I personally have had several cases.

This is what concerns me. Not so much for my own m/c but if I come across a customer with one that should be recalled what do I do?
I’ve soldered a few heater relay legs on these and now, as I’m the last person to have been at it, even if something unrelated causes a PCB fire guess who’s to blame!

Furthermore I would advise dave-m to contact Bosch directly again but this time in writing direct to the Service Manager of BSH in Ireland to complain even more!!

I do intend following it up, both with Bosch and with the consumer agency if necessary as I can see one of these coming back to haunt me, or other repair guys in Ireland someday.
Even if Bosch only supply me with a good reason (in writing!) as to why the recall is not required here then I’ll be happy (and covered).

I’ll keep you updated.

Dave

[SeansApplianceRepairs]

Re: Bosch Dishwasher Recall

Hi Dave, would be very interested to know what actual voltage you experience in and around Dublin, whilst the UK officially changed it’s nominal voltage to 230V/400v +/-10{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} in 2003 to come in line with European directives it has on the whole remained at 240/415V +6/-10{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d}, with averages up to 243v at the socket, essentially the changes were made on paper, the grid system in Eire is different to uk, but is linked to the UK as are France etc for the purpose of selling and receiving supplies, I understand the average is around 230V in Eire, the directive allows for supply to be 230V +/- 10{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} (207 to 253V)but it is the average at the outlet that has seemingly been the cause for concern, you are in a better position than me at this point to ascertain what voltage you have at the socket over there, I can’t ever remember seeing less than 240V at a socket outlet here, but as I’ve never seen it over 253V either that is why we still keep our system.
And whilst I have seen some very badly burnt and distorted boards, the extreme cases are usually on built in machines with badly fitted doors that allow moisture to form on the edge connectors and loom and therefore cause a short, this would not be limited to BSH products, rather anything with an ingress of steam / moisture to live components, this is clearly not the issue with the recall as they are only replacing the pcb’s.
Would be interesting though to get some feedback from various parts of Ireland re voltage just to confirm / dispel this information

[Martin]

Re: Bosch Dishwasher Recall

Sean, let me put your mind at rest in that voltage fluctuations are not the issue as far as this official recall is concerned……

[PINKY]

Re: Bosch Dishwasher Recall

And whilst I have seen some very badly burnt and distorted boards, the extreme cases are usually on built in machines with badly fitted doors that allow moisture to form on the edge connectors and loom and therefore cause a short, this would not be limited to BSH products, rather anything with an ingress of steam / moisture to live components, this is clearly not the issue with the recall as they are only replacing the pcb’s

Thats another problem all together. nothing to do with the recall

[SeansApplianceRepairs]

Re: Bosch Dishwasher Recall

That was my point, if you read correctly I illuded to that very point at the end of the bit yoiu copied from my former post, hence the “clearly not the issue”
All I have done is answer the original question re supply and why they gave him the answer they did, the latter was merely that any boards I’ve seen badly burnt were from poor installations merely as martin had thrown that one in.

[dave-m]

Re: Bosch Dishwasher Recall

Thanks for all the info guys.
Whatever the reason behind the recall/non recall I’m going to look for some sort of an official line on it from BSH.
It’ll put my mind at rest with regard to dealing with customers in the future who have a m/c that the website says should be recalled.
I’ll keep you updated

dave

[BSH-MAN]

Re: Bosch Dishwasher Recall

Sean is correct.

Ireland has not had the same situation due to the (generally) lower voltage.

Same on the continent.

It’s a U.K. thing. 🙂

[Martin]

Re: Bosch Dishwasher Recall

BSH seem to be using sub-contractors (around my neck of the woods at least) to fit these various dishwasher modules. One of my customers contacted me to say that a guy came round and replaced his module but that he couldn’t/wouldn’t replace the blown mains filter as that would require a call-back by one of the regular employed BSH guys??????????? 😕

[PINKY]

Re: Bosch Dishwasher Recall

That’s right. Bsh only changing semi intergrated and hard wired :rolls:

[BSH-MAN]

Re: Bosch Dishwasher Recall

That’s right. Agency workers had to be used for many of the freestanding appliances due to the impact the repair action would have on every day customer service.
They are trained how to replace the module and carry out an electrical safety test. (they have a background in electrical work)
Anything more and a B/S/H engineer must attend. 🙂

[Author]

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