Bosch Dryer Heat

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Bosch Vented Dryer WTA3204gb/09
Reported fault not heating customer replaced resettable thermostat,
Put on 30 minute Dry seemed O K,
Cleaned drum drum where carbon touches,
Put wet clothes in and on a auto program, It didnt seem that hot,
Checked with customer later, Still not drying proberly,
Is this likely to be the ntc on the front never had one go before.

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