Bosch Exxcel KGU31164GB warmer at top

[happynose]

The appliance is of the frost free type and is about 3 yrs old with a fridge on top and freezer below. I recently noticed that things in the top of the freezer weren’t freezing properly. I have emptied and fully defrosted but it is still like that. The fridge is at the right temp (4degC) and the bottom of the now empty freezer is at the value I set of -20degC. The top of the freezer is only about -5decC however. Do you have any ideas what can be causing this and what I could do to check?

The freezer also used to make intermittent loud noises and seems to be much quieter since it stopped working properly

[spimps]

Re: Bosch Exxcel KGU31164GB warmer at top

Noise was likely from fan catching ice build up behind panel at the rear of freezer,it’s not just the ice you see it’s behind the panel.it can be taken off and defrosted with a hair drier.
Defrosting fully, if the door was left open switched off and left would take 36 hours,it’s still blocked by the sound of it.

[happynose]

Re: Bosch Exxcel KGU31164GB warmer at top

Thanks – although the fridge was defrosted for over 2 days in warm weather. Do you think that what I am describing is a fan problem ? If so I would be grateful if anyone knows how to get the panel off this particular model to get to it – is it the 4 recessed screws ?

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