Brand New HOOVER – H-Wash 500 HWB 410AMC Touch Panel Issues

[ma1kie]

HOOVER – H-Wash 500 HWB 410AMC installed by Curry’s a week ago.
https://www.currys.co.uk/gbuk/household-appliances/laundry/washing-machines/hoover-h-wash-500-hwb-410amc-wifi-enabled-10-kg-1400-spin-washing-machine-white-10216334-pdt.html
There are serious issues with the touch screen. It’s not working properly. Saturday it took 5 mins of trying to press, tap or stroke the start/pause button before it would work. It’s the same on the other touch screen options. Really temperamental. This morning it took forever before the start/pause would respond.
I’m wondering if there’s something I’m doing wrong. I viewed a bloke on Youtube with the same machine and his touch panel was immediately responsive to all the touch options he pressed.
Is this a common fault with touch screens/panels?
I’ve just been on to Hoover repair service and they’ve advised that they can either send an engineer to fix machine or as I’m in the 30 days cooling off period I could contact Currys and request a replacement.
Don’t know what to do tbh.
Any advice would be much appreciated.

[kaibart]

You will have to have a engineer out to comfirm fault and then re fuse a repair then they will exchange it

[andyjawa]

Common Hoover Candy problem. The whole idea is a crazy one in my opinion.

[electrofix]

if possible get currys to take it back and get a different machine

after all its “not fit for purpose” and “not of merchantable quality” which the sale of goods act expects

Dave

[Author]

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