Brand New Smeg DW shows Error Code E8

[coconut]

Hi Everyone

I just today bought a lovely new Smeg dwf614ss dishwasher for my new kitchen that I have been slaving over all week – and it won’t work 🙁 🙁 🙁

All I get is error code E8 wich according to the manual is “no water supply to the baskets” – it is properly plumbed in and the water is on and I have followed the instruction manual to the letter (several times!) – what am I doing wrong? The LED for Programme 1 is permanently lit up on the control panel. I have tried to do the programme cancel sequence but it just flashes up error code 8 every time.

I know it sounds daft but is it necessary to use the salt and rinse aid as I use the 3 in 1 tablets and the guide says it doesn not recommend them?

I noticed reference to a “reset” procedure but I have searched the forum and can’t find it anywhere.

My last DW was an Ariston – 10 years old and no problems ever. Begining to wish I hadn’t bothered with a new one.

TIA, Coconut, getting out her marigolds and buying fairy liquid for the first time in 10 years!!

[Dave_Conway]

Re: Brand New Smeg DW shows Error Code E8

Hi Coconut.

If the guide says it doesn’t recommend 3-in-1 tablets then may I ask why you are using them ?

In certain dishwashers they cause overfoaming which would lead to exactly the problem you are experiencing.

Run it empty with no detergent to remove any foam then get some good quality powder/liquid and seperate rinse aid, salt all depends on your wtaer hardness, refer to the user manual and your local water authority for this.

All should then be fine 😀

Dave.

[coconut]

Re: Brand New Smeg DW shows Error Code E8

Hi Dave

Thanks for the advice about the tabs, I never knew that.

I have put 3 in 1 tabs for years in my ancient Ariston DW which I used until yesterday- I only bought the Smeg today and like I say, I can’t get it to work so I have no idea if the tabs over-foam or not (suspect they might well do so as we have VERY soft water where I live and I also have this problem with my washing machine if I accidentally use too much product in it). They are all I have in at the moment. I wondered if one reason might be that it has sensors that can detect that I haven’t put any salt in (although I have put in the required litre of water in the salt recepticle) or rinse aid. I had no idea till I got it home that it preferred the 3 products rather than the tablets and I shall do whatever it recommends when I can get it to work. in fact i will go to the supermarket tomorrow and get the salt, rinse aid and powder and give it another go.

If this fails I will invoke the guarantee on Tues (after bank holiday) but before I do this I wondered if I was doing anything blindingly obvioulsy wrong. I note from other posters that there is a “reset” procedure for this model (I have searched the forums twice now and whilst there are a lot of references to the reset procedure, there are no instructions that I can find as to how to do it). I can’t find any in the manual either unless it is holding in the programme start button for 5 seconds (which I have done) or to try to cancel the programme (which I have also done) but to no avail.

I think the fault may lie with a solenoid in the chunky thingymajig near the connector on the water feed pipe as the error code E8 is “no water to the baskets” yet there is nothing impeding the flow of water that I can think of.

Any advice welcome – I know you are all very knowledgable and you saved me a packet when my cooker decided not to work a few weeks ago.

TIA, Coconut

[Penguin45]

Re: Brand New Smeg DW shows Error Code E8

Check this –
http://www.ukwhitegoods.co.uk/modules.p … pic&t=3017

It may work, depends on what has actually happened……….

3 in 1 tabs are discussed quite regularly, the trade generally agree that separates are a better bet, especially with regard to salt issues. The salt water side of the dishwasher is internal and never reaches the wash side of the machine, so why put salt in the tab? It’s external. Secondly, all machines operate differently, so how can a water soluble tablet dispense at the correct point of the cycle?

SMEG is a generally respected brand by the repair trade, so don’t worry too much – if it has hiccuped, it will be repaired and should give you a good few years service. We have one ourselves, and it has been excellent to date.

Regards,
Penguin45.

[coconut]

Re: Brand New Smeg DW shows Error Code E8

Thanks for that Penguin. I’m off to tesco to stock up on salt, etc when they open. I’ll dump the 3 in 1 tablets at work for our DW there!!

I will have a go at the reset when I have had enough caffeine to feel confident. Like the poster on the link you sent me I also think it is the overflow safety cut out (although how it can have overflowed when I haven’t used it is a bit of a puzzle!). I will let you know how I get on.

It is a lovely looking machine – all stainless steel, looks fab in my new kitchen, thanks also for the reasurance about the brand quality. I’m just dissappointed I can’t use it yet!

Coconut

[coconut]

Couldn’t get the reset to work, but rang Smeg this am and they are coming sometime on Thursday – I’ll post the outcome as I haven’t found another E8 error code query and it might help someone.

Thanks for all the help –

Coconut

[admin]

Re: Brand New Smeg DW shows Error Code E8

Did you ever find the reset button on the smeg? where is it??

[Dave_Conway]

Re: Brand New Smeg DW shows Error Code E8

There is no such button 😉

It;s a series of buttons to push and hold etc.

If you do a search for Smeg and/or Diplomat reset you’ll find it 😀

Dave.

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