Brandt spares from electrue

[eastlmark]

Since Connect have taken over the Brandt spares, the prices have gone through the roof and follow no pattern.
how can door interlock 55X3636 which Brandt (not known for low prices themselves) charged me 22.21 for a couple of months ago (price code F4) now be £49.99 trade?
I urge all to complain about this sort of thing, My rep is trying to assist with us on this. The thing is that connect seem to be collecting sole spares distributions like a train spotter collects numbers and can basicly charge whatever they want as we have no option to go elswhere. I can only hope also that they will add parts info on Brandt to mediator as soon as possible.

[admin]

Re: Brandt spares from electrue

This is what I stated as soon as they started to get the more lucrative manufacturers parts,LG ect,the day they became the distribitor for these parts the cost goes up by AT LEAST 50{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d}.As I have stated before concerning this I beleive that the spares side is subsidising the service side thus them screwing the costs down to obtain the work from the manufacturers.
Nobody wins in this situation as the costs of parts make the repairs non viable,parts arent purchased so less money to subsidise calls then the manufacturers are left in the smelly stuff as the work providers they screwed previously tell them to get stuffed,No service cover = No repairs =No sales.

bryan

[admin]

Re: Brandt spares from electrue

I was talking to Brandt yesterday advising that without access to their web site I can’t do chargeable calls. Why?

Well I charge premium rates for this brand and can’t justify not having access to spares info to my customers, who can’t wait days for me to find a part number. Experience with the PNE system CDSL have for finding part numbers does not work, far too many errors. Brandt told me there are 600 models that Mediator can’t see, making it pretty useless at the moment.

I can not report any news on when it might change, only that I am not the only one to complain and that Brandt are trying to resolve the problem with no immediate prospects.

Therefore Connects prices are not the issue, assuming the customer ultimately pays or not for the spare, but the abissmal lack of parts/model info will seriously have an effect on service levels and an increase of customer dis-satisfaction. We all know what then happens to sales.

Kevin

[kwatt]

Re: Brandt spares from electrue

And now maybe people understand why, as soon as Mr Aggorwal (spelling??) pulled the plug before when we were direct agents, then a month or two ago did the same to Domestic & General I immediately stopped all work on Brandt Group products, well Fagor Group now I guess. That included ALL work, even chargable repairs.

I’ve had customers on the phone begging us to attend Brandt products and we just will not do it for several reasons, but the alarming lack of back up and the shambles that is (and was) spares are the main ones. So I don’t need the hassle and grief quite honestly and, if Brandt can’t organise themselves properly, why should I risk my reputation and time sorting out their problems for them?

One thing I asked them to do was to supply a simple contact number to refer their customers to by fax some weeks ago, I am still awaiting any form of response from them. At the same time they’d messed me about with spares returns for more than two years, as well as some invoicing, and then expected me to dance to their tune with regards to timescales.

My experience of Brandt over the past few years has not been at all good, the company seems totally disorganised, service and the agents seem to be very poorly supported and poorly led, but that’s just my own opinion.

The spares pricing was always a killer, I mean £80 excl for a set of oven knobs was just having a laugh, to whack the prices up to the levels shown here is just plain stupid. People will write the machines off, move on and buy another brand of course telling everyone they can about it as they will be very bitter and feel cheated. But hey, I don’t care as I’m not the one that’s going to be telling the customer that it costs £100 to replace a silly door lock.

So if it all goes pear shaped with CDSL I wonder what network they’ll try next to unload the problem of service on, because in so far as I can see, they are rapidly running out of options in the UK.

K.

[Author]

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