brandt

[kwatt]

Re: brandt

I don’t think it’s a case of ganging up at all Kev. Going to DAG with problem is a totally different proposition than say, NESN or JTM or owt like that as they do listen and try to act on the information.

What I do think we should do is press home the fact that we’re not making money on Brandt work or whatever else for that matter and allow them to resolve it as they sure as hell don’t get out of bed in the morning simply for the love of their jobs. Why should we?

DAG knows only too well that we do this for a living, to make money on it, not as a charitable concern, so they have to make it pay for us to do it otherwise it’s not worth doing. And let me ask you, why the hell should you pick up Brandt’s crap at cost anyway, as in why should you not profit on every call made, is that not what we’re in business to do? Also, what’s the admin time on Brandt (spares etc.) compared to others? I’d wager that like mine it’s disproportionate as it’s low volume, demanding punters and quite involving stuff.

K.

[admin]

Re: brandt

All you say is true Ken, no arguments from me.

However having taken the steps I have, its now time to relax and see if the leopard can change its spots. If not, its another ball game.

Kevin

[kwatt]

Oh yeah, I fully intend to give it a bit of room and see what pans out as the way in which this has been done is excellent since it’s very hard for anyone to argue our figures. I actually said to the Scottish rep that I would not prioritise De Dietrich punters as it was a money losing exercise, that didn’t go down too well and he’s off to moan at Manoj as well now. 😀

With enough pressure on them Brandt will have to come up with something and, even switching work provider will not solve the problem as the only other place they can go is CDSL. I doubt they’ve a hope in hell there as the network couldn’t handle it and they know the problems already with Brandt, plus CDSL will want to handle the spares which defeats the object of having Agora to some extent although they could get around that.

We’ll see how it pans out.

K.

[Alex]

Re: brandt

JHuby wrote:On two occassions I have requested that they attend a call as they are unable to supply technical, on both occassions Charles has tried to drop us in it with the customers. Fortunately we had had good relationships with these customers and they told him so.

We had exactly the same. They could not come up with the solution, sent their own guy who took delight in rubbishing us.

Is it no wonder we threw them out? We finished with them on Friday 17th. D&G tell me they haven’t got anybody to do the work in my area. Bloody good news I say. Good riddance to bad rubbish.

Alex

[Alex]

Re: brandt

Bloody typical. I knew it would come back in the back door to bite me in the ass.

Couldn’t get out of RF what the rate is though, so if less than £46 I’ll not go for it. They are all double calls, crap product and back-up, customers even worse than AEG.

Have told Roy that if Manoj goes, I will do the work with pleasure, not the sort of thing I could post publically though. Then knowing my luck Manoj will be employed by CDSL or worse than that, Lux.

Before I know it I will be back doing Candy/Hoover, Merloni/Ariston, Asko, Servis (GB Dar) and all the others that I’ve seen come and go. I thought I didn’t believe in ghosts.

Alex

[kwatt]

Re: brandt

IMO the rate should be over £50, if it’s not that then I’d be telling them to stuff it where the sun don’t shine.

I know that several of you work for CDSL and will fly that flag but, quite frankly, it’s my name above the door and I work on my terms, not theirs.

Brandt have repeatedly shat on us and I don’t see why they should get away with it, or os that the president and example that we want to set for others? Same thing with the price drop from AIS, if we accept it is that the president that we wish to set?

Good on you Alex for taking a stance, if you’ve got to take the shit you may as well make it worth your while. And for me, well lets just say it would take a hell of a lot to compensate the losses on under warranty work.

K.

[admin]

Re: brandt

Well the other ball game is now in the open…..

I’ve known for ages, but I can also say that all the spares problems will go away as CDSL add 10,000 sq feet of space to stock Brandt spares.

And a word in your ears while there is not too many listening….there is even more to come and the next announcement will be at the amdea show end of April. There’s training available too, with at least one from each business must have training b4 work will be passed.

This year will see even more work coming and there is diveregence to come too. Can’t say everything yet, sorry.

Kevin

[kwatt]

Re: brandt

If anyone has a copy of the old Brandt contract could they send it to me please?

Ta, I want to take these bastards to task.

K.

[Alex]

Re: brandt

I never had a contract, otherwise I would have claimed 3 months loss of earnings potential.

Sorry cannot help, but would love to.

Alex

[Flipper]

likewise…………

[kwatt]

I did have one but I’m damned if I can find it. I think Mark had one though, not sure.

K.

[Alex]

Re: brandt

Wanna laugh. I found this earlier today, a copy of the letter I sent them when they dropped us all in Feb 2003.

5th February 03

Dear Mr. Aggarwal.

I am writing in response to the despicable letter I as an agent of Elco Brandt received last Friday; in effect giving us one working days notice of your intention to kick us all in the teeth. Unlike your letter please note that at least I have the courtesy to address this to you and take the trouble to insert the date. Being cynical I must assume the lack of date is to prevent us seeking redress regards your blatant lack of the required termination notice period. The first we knew of your intention was receipt of a package from Domestic & General the day before your letter.

I have been in touch with D&G as an existing agent; and expressed my dismay at the way you have treated your loyal agents. Regretfully being an agent of D&G means I am committed to carry on repairing your products. This I am going to find painful as I will not be able to endorse the quality of the product or indeed any back up the customer may anticipate from you as a company.

You may be aware that upon receipt of your letter we looked into our workload and identified every Brandt customer that was booked a visit. I phoned these customers, read them the content of your letter, duly cancelled our appointments with them and referred them back to you.

I would like to point out we are due credits for returns, which you received last October. I have asked regards status of this issue only to be advised someone will call me back, this never happens. If the relationship between Brandt and D&G ever ends, please don’t waste your time on asking us back into the fold. I feel personally insulted by your letter and the sooner I can get out of servicing your products, the better.

Regards.

I felt better for sending that at the time, and I sent a copy to D&G. Never had a response from Sabu or whatever he’s bloody called. Obviously I was too polite, that’s what I get for holding back I suppose! As well as posting the letter, I faxed it so the whole office could read it.

Therese from D&G picked up the phone though and told me she had asked Manoj to call her to discuss the issue. Needless to say, nothing happened. I still hate the bastard, don’t suppose it shows?

Alex

[kwatt]

Hmm, I begin to wonder just how much aggrivation we can cause Aggarwal.

I think we’re already a serious thorn in his side as he’s just not getting away with the shitty service to us let alone customers. And let’s face it, our attitude does follow through to customers.

I’m in the position where they have an axe hanging over my head, or so they think, but Connect are losing out as well since they’ve lost an agent with over 12 years experience on the brand and I won’t buy spares from CDSL as their prices are just stupid to me. So, without the tech backup and with ridiculous spares pricing I just will not touch the brands at all, even on a charge basis although I have taken on one or two on DAG policies as DAG have literally begged me to do them. Which says to me that the current agent is doing a shit job as well.

The worst part in this sad tale is that I tell customers on no uncertain terms what the score is and that Brandt, Fagor and De Detriech are all the same thing, inferring that De Detriech is just a re-badged Brandt or Fagor product. You have to wonder how many more of us are doing the same and how much damage that’s doing to the retailer base as it’s almost all specialised kitchen companies that De Detriech sells through? I know I’ve already caused the loss of one, maybe two, accounts for them.

Tough shit.

K.

[Author]

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