British Gas Homecare

[funkyboogy]

Re: British Gas Homecare

good point alex…
i wonder????????
if the appointment of 2 gas managers ex service engineers (gas)
to run esd north and south is having an effect….

anyway how hard can it be…..

fish out of water….big time….

[whitevanman]

Re: British Gas Homecare

gegsy wrote:

DentedPorsche wrote:
I’m definitely not one of the “can’t be bothered” brigade. I’m not afraid of hard work, and bearing and tub changes aren’t hard work at all.
So please, don’t brand all BG engineers as being the same, we’re not. I take pride in my work and I don’t chase bonus.

I wish there were more BG guys like you.
The clown up here who I have to sort out after is doing BG no favours.
19 times to washing machine he made as it was leaking and sticking 8O, I got there after guy gave up, just to find that hot tap was damaged (poor flow)and weeping.
Im not the hottest engineer by far but this is basic stuff :rolls:

Greg

That must be Bibby , ehh brian lol , bonus chaser/acts etc etc

[johnnyj]

Re: British Gas Homecare

I dont brand all BG engineers as crap as i know a good few, but the one that does this area should aint doing what he is paid for, i make mistakes we all do, but i’m talking health and safety here. There are engineers i encouraged to go to B G because they were getting shafted by our lot, incidentlly i had a start date also had my uniform request, but thought better of it. I am mad i know?. THere are engineers who dont give a toss who work for Hotpoint ( sorry i still class myself as a Hotpoint engineer) and B G and every other company. Incidently KPI stands for TLR in Indesit speak.

[kwatt]

Re: British Gas Homecare

Alex wrote:To be fair to the ideal, I do run stuff though an Excel prgramme on engineers calls & recalls, turnover, parts ordering and first time fix, so I’m just as bad.

Indeed, but probably like me you would not crucify an engineer solely on the strength of that. Nor would you expect your company to be so either, especially if you have to contend with rural areas and you’re being judged against a national average, which by default, is weighted towards city and large conurbation work.

It happens and we all know it. 🙁

Take spares useage for example as an engineer or agency. You get ragged because you use more spares than others but you get <3{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} recalls. Just ask what the recall rate is on those that don't use the extra bits.

Or the time to complete a call. No mention made of how long the same party takes to supply a spare part holding that figure back from being better.

All these figures can mean something, but they have to be placed in their proper perspective to hold any meaning at all. The problem of course is that often you get told only what you are wanted to hear.

The trick is to ask questions.

K.

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