British Gas…time to tell all

[admin]

Re: British Gas…time to tell all

Just a thought, next time why not give them the wrong part number…hee hee

Kevin

[johnmac11]

Re: British Gas…time to tell all

kheath wrote:Just a thought, next time why not give them the wrong part number…hee hee

You are an evil man but the idea is sound 😆

We had one a few months ago when they called us and asked if we would go and repair a dishwasher cause their engineer could not diagnose the problem.
The funny part was when they asked if their guy could visit the customer with our engineer so that he could show him how to fix it.

Points for trying though 😆

John

[kwatt]

Personally I wouldn’t give them light in a dark corner. Feck ’em up as much as possible I say.

K.

[Alex]

Re: British Gas…time to tell all

Wanna laugh.

Got a fax on Thursday from B/Gas asking us to fit a door seal to a W/Dryer. On the header was a phone number, their job number, all the job details and a BER limit of £200.

Type in customer details, and there she is from 2001 when we last visited as a B.G. agent and she was out, so had left a bill for abortive call. I remember at the time B.G. had pre-booked the call nearly a week before the appointment date they offered and she had subesequently cancelled the call with them. Naturally B.G. at the time did not want to know, as they felt we should have phoned the customer to confirm the visit. So I wrote it off.

So back to the present, I phoned her up and told her what was going on, and said I would order her a gasket, and we will see her Monday 21st. 2 hours later she phoned us up and said B.G. had called that afternoon. Sounds a bit like the posting in the public forums the other day, dunno if it was the same one.

You can guess what I done the next day can’t you. Yep, I phoned them up just after 8 a.m. and collected a credit card payment, the £30 for last time, plus another £30 for my time & effort ordering a seal and having to accept the cancellation of the appointment after all my work. Another £30 + the vat of course.

Not bad, but add it all up, and I feel that lot was justified; and I would do it again.

Tee Hee

alex

[kwatt]

It sounds very like the forums one the other day, AEG as well.

Sod ’em, they deserve it.

K.

[Alex]

Re: British Gas…time to tell all

Bloke comes in to my centre day and wanted to know a part number for an Electrolux cooker timer, then I spotted his uniform.

I suggested he asked the bloke that B.G. poached from me 2/3 years ago. Cheeky Git!!

I notice the BGTechdesk is still a regular visitor to the site.

Alex

[kwatt]

Re: British Gas…time to tell all

Yep, they are.

They’ve bought fault code books as well. 😉

Mind you, they’ve probably replicated the thing by now, cheeky gits.

K.

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