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Re: CDA
Just calculated the cost to us for Mr Kershaw’s profit making venture! I do a considerable amount of work for CDA plus a fair quantity via Whirlpool, I have calculated that we need a £7.00 per warranty job increase to make it worth our while.
I have left a message with Mr Kershaws office requesting that he call me back urgently. If the increase is not forthcoming we will give one months notice.Phil K 🙁
Re: CDA
Just got a very nice letter from Mr. Kershaw thanking all for the positive response and helpful suggestions received :rotl:
The bit I love is that he now says that for cash calls CDA will charge the customer over the phone £59.57 excl. and anyone doing the job has to bill CDA £50 excl. for the pleasure of working on these appliances. So in effect he has climbed down from £19 per job to £9.99 The best bit is that if the customer has not got a credit card he expects the engineer to pick up the £69.99 cheque and post it on to CDA along with their invoice for £50.
He goes on to say that the reason for doing this is because CDA give all the parts free and that they have to pay call centre staff to book the calls, surely these costs should be included in the selling price of the machine?.
I’m glad to be out of it!!!.
JohnRe: CDA
I last month informed CDA that the cost of all calls would be going up to £48 for my normal area call and £75 for installations.They have requested postcode area’s that i would cover and to what costs,They have accepted the list of normal £48,out of area £72,and also some area’s double £96 as also the installation charges.
Bryan
Re: CDA
What is the latest on these, they asked us to do one call on an ad-hoc basis, and we turned them down.
They tried to assure us all the past was historical, and we have no need to be concerned.
Alex
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