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I wait days to weeks to get CDSL to pick up my returns, you know the ones, the exchanged appliance back orders that are impossible to cancel and arrive on the last day of the month. 😥
Yesterday we informed CDSL that they had sent our order ok, but also sent us one for a scottish company.
Guess what, carrier came for it yesterday afternoon.
Now RF continually blames the carriers for not picking up my returns, that makes him out to be telling porkies then.
to counter not being able to return goods within the month I purchase then against my wishes, I don’t order anything for any of their jobs in the last 5 working days….sod the stats.
Kevin
Re: CDSL Returns
I’ve now got 8 boxes of returns that were desperate to get shut off.
Tried again today and they are coming on Friday(FFS), compare that to my last post’s response time.
Then she says we can only return those we have can numbers for, they’re the feckers who take weeks to issue the fecking numbers…….
As pragmatic as ever, Bridie says they get the fewcking lot on Friday, can or no can, they can sort it out at their end.
Kevin
Re: CDSL Returns
kheath wrote:As pragmatic as ever, Bridie says they get the fewcking lot on Friday, can or no can, they can sort it out at their end
Careful, they won’t credit anything not on their CAN list, even if they get it and put it back in to stock, it will show on the credit note as £0.00 😉
Dave.
Re: CDSL Returns
As Dave says, they will issue a credit note at Zero.
Another one, make a note of all parts you send back and the reason. They have a habit of taking their 20{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} even when they have exchanged the product, or not paying you at all on a Special item where the 6 week rule has kicked in.
Once you send it back, you are stuffed, and you won’t be able to “use” it on another call.
They will blame an admin error and hope it will slip through your system.
Alex
Re: CDSL Returns
And when you do eventually get authority they inadvertently miss some items off the list you chase and chase they get ignored and then majically they are too old to return….
Alex’s route appears best but imoral never seen Samsung door on a Zanussi washer though !
Re: CDSL Returns
As a former Europart distributor I have had to deal with the Deppers for many years and things ain’t changed really. They were always okay, if the part was in stock, they were always slow if it wasn’t, the info available was always a bit crap with llittle to no technical knowledge as that costs money and they were always total sh1te at dealing with returns. They have always offered silly prices on fast-movers and spanked you up on those that were not.
I last fell out with them over the return of a couple or so £70 Whirlpool heaters that they refused to accept for jobs which they had exchanged because they couldn’t get me the parts on time. In short, I told them to go forth and not bother coming back.
Now I wouldn’t entertain doing any work for them (an I do not) unless they sorted this out as well as the other issues, like I will not be dictated too as, lest they forget, it’s my name above the door and my hand that signs the cheques, not theirs. Although it would appear that they have forgotten that with the inception of the service network.
It also strikes me that the same pricing strategy is being applied by offering volume work on single manufacturer at a (I suppose) reasonable rate if not brilliant and then are spanking you all up with low volume, high maintenance sh1te at the back of that. The object obviously to put you all in a position where you have no choice but to do it, something that at the start Roy Fisher said he wouldn’t do, but now you get told that you either accept it all or lose it all.
So you have to take the sh1te if you want the cream and the more you get of it all the deeper into CDSL you go.
And that’s why I got so miffed at DASA endorsing the contract because it gave them the perfect “get out of jail free” card to play if anyone gets too huffy…
“…ah but our agreement isn’t unfair at all and our contract was ratified by DASA, it’s even the only one that is recommended as being fair, we’re only playing by those rules…”
🙄
K.
Re: CDSL Returns
The biggest problem we get with returns is getting them collected. (Although a wrongly delivered box was collected an hour after I reported to customer services we had someone elses order).
We always get a full credit – even if it’s not on their first attempt – and yes, it does sometimes involve a bit of fun … And I never wait for all the CAN numbers – but every box I return has a copy of their returns sheet all duly filled in and we keep a copy that we check against their credit notes.
The last lot I returned included 2 x Samsung evaporator panels. A Samsung classic – model SR-S2026 etc. refer.
You want diag ref. 10 so you order diag ref. 10 part no. (using Samsung website – accessed with Connect). But unnoticed at the time, Samsung in their wisdom, have put the part no. of diag ref. 6 on diag ref. 10. They’ve put the same part no. on also for diag ref. 6. Guess what you get – yep diag ref. 6. So you PNE it – cos you still need the part no. for diag ref. 10 – and you send a query through to technical – because you already know that to get PNE dept to give you the right part number is beyond them, and you update the jobs and you return the incorrect parts.
And several weeks later your PNE goes unanswered, as does your enquiry to technical dept …. and the parts get collected … and the credit lands …. less 30{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} restocking fee. One side-by-side has now fallen by the way of the 6 week rule – the other has another few days before I send it down that route …. good old Coverplan.
But I will get a full credit – it just takes a bit more admin time … but hey! it’s not like I’m busy negotiating Samsung’s website or Daewoo’s service manual downloads. And as for LG – well we all know what that stands for …
LOAD of GARBAGE
Bridie
(in lieu of Kev, who’s escapades and explanation of last nights activities have taken their toll)
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