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My earlier post has been removed – completely.
In the interests of open debate I post again. I have included a PM sent by one of your members, plus your own rules – those relevant.
**REMOVED BY SITE ADMIN**
Re: Censorship ?
If you reveal a PM without the person’s permission it is bad form in the very least, so don’t do that again.
There’s no debate here other than the one that you are trying to create, please drop it now.
K.
Re: Censorship ?
It IS bad form.
But it IS worse to be crude in PM’s.
Refer to my posts on the subject of 12v fans. It’s still working. Get over it guys. The readers of this forum are not stupid. They can understand that “self-fixes” of a product whilst still in warranty will likely invalidate such warranty.
Equally, self-fixes applied in a safe manner on a product that in no way compromises the safe operation thereafter are, at worst, likely to render the product inoperable and at best, fix the issue.
I challenge the non-engineers on this forum to consider the following:
How many times have you called out a professional and the “repair” has, after a short space of time proven to be useless ?I was in that very same position with MY Samsung unit. I’d had the failed unit replaced under warranty once before.
Why should I pay again for a replacement?
This site was most helpful in identifying so mant Samsung problems and for that I thank you all. Do not belittle me for solving my own problems, and do not do so on the spurious grounds that my solution was in any way unsafe.
Read my (locked) post – then decide if I advocated other should undertake unsafe corrective actions.
MikeRe: Censorship ?
Here’s the simple truth of it Mike, many people are simply not capable of carrying out an ad-hoc repair like this, it’s unsafe and it’s bad advice as it does not conform to any safety standard whatsoever.
It may be clever and cute, but that doesn’t make it right. It’s also not tested for longevity. If your fridge goes on fire in a few weeks will you still recommend such a botched up fix? I don’t think you would.
We give out advice that keep people safe using proven methods and we will not support or endorse fixes like this. End of story, don’t bother arguing about the policy as we place people’s safety (lives) way above saving a few quid. That policy will not change.
As to your question regarding the longevity of repairs, I think if you took the time to check almost all the members here offer a one year , six months minimum, warranty on any repairs. That’s hardly indicative of what you are trying to imply with this question.
But I’d ask you, why shouldn’t you pay for a proper replacement part? Is it because you’re too mean, or is it that you can’t be bothered to complain to Samsung about the design or part? I honestly don’t know.
No-one is belittling you at all. What we are saying is that we cannot endorse this kind of Heath Robinson repair as it is unproven as well as not endorsed by the manufacturer and, as such, you cannot claim that it is safe or will last.
What you do in your own home, with your appliance is your own affair, just don’t expect us to support it if we don’t think it’s a good fix.
K.
Re: Censorship ?
Kwatt,
your post is sensible, polite and I accept your opinion regarding safety.I can state that the part Samsung replaced after 23 months (a 2 year warranty applied to the fridge/freezer) broke down 8 months later. Samsung only offer three months warranty on parts (and I presume labour re. installing those parts).
I’m not offended by your implication I’m mean – I am however keen to minimise expenses and would not wish to spend £100 plus labour for a part that carried only three months warranty.
I have written to Samsung and received a standard response. There are a number of issues I could debate with regard to the design of these units based upon what I have now learned. Many of my simple ideas would likely apply to all fridge/freezers. But I’ll bounce this issue back into your professional hands…….there are so MANY reports of problems with Samsung units involving similar problems to my own, have you, as a professional trade body never thought to recommend improvements to these units?
My apolgies to Helo_75 for reproducing his PM on the open forum. I trust any further PM’s will be polite.
Mike
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