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Re: Christmas Lunacy
About five or six years ago at christmas I was called to a dishwasher which I couldn’t repair as part was out of stock until the new year I told this cust who promptly took off and in the end was demanding a loan dishwasher . I was getting all the abuse under the sun so I turned around and said look we dont do loan dishwashers but what I can do is loan you a bottle of fairy and a pair of marigolds!. The picture on her face was priceless and I was told to leave 😆 😆
Re: Christmas Lunacy
Customer at our front desk this morning, have you got a seal for our Electrolux oven, these are the sizes? Puts a scrap of paper on the counter with a rough drawing of a seal and dimensions.
Ask for make & Model, and he produces another scrap with model only.. Look it up, find there are three versions, depending on serial number……
Then he come out with it… “Oh I know that,I came in a couple of months ago, and someone else told me I needed that number. So he had stood there and watched me look up all the alternatives, answer the phone & sign for parcels at the same time, then tell me what I had just told him!
So I politely ask him for the serial, and he says he can only read the first 5 digits,
“Good as I only need the first three,
“That’s what the other bloke said”.
Silly question coming up from me, “Can I have that number please”?
“Oh I haven’t got it with me, can you not measure every seal you have in stock, as we really need it for Christmas”
He then asked if I could order the alternatives, and send back what we don’t need. Believe it or not that is possible, and normally I could oblige, but considering this started a couple of months ago, and he left it until today, I sad no!
He simply didn’t get it either that they would not be here for Christmas eve.
Alex
Re: Christmas Lunacy
Client today wanted 30 minutes notice before calling, rang at 11.55am to be told that her office party starts at 12 noon and can I call around 5pm. Told her no as my office party starts at 5pm and finishes around January the 5th. I put the phone down on her as she kept complaining about our lack of service and how she gonna manage with her oven not staying lit.
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