Connect don’t connect :(

[Martin]

This electronic, digital, Internet technology is amazing isn’t it ❓

Wholesalers have latched onto this potential to great effect. Those like me that deal with Connect Distribution Services Ltd (CDSL) can only agree with me that their website is fantastic. Everything you want to know is on there, they’ve usually go it all in stock too and deliver nicely on time when you want it eh…brilliant 😀

Having agreed with me so far, how come then, when one has a querie about stock errors and packaging mix ups, is it impossible to get an ‘electronic’ answer 🙁

They have in place a ‘Contacts’ button leading to a host of various contact email addresses, pick one you need and email a question/querie to see what happens, in my case bu@@er all 👿

Not to out-done I have tried the ‘Support’ button which whisks you away into their ‘Technical Web Support’, simply type in your email address together with your question the hit the ‘Send’ button, see where that gets you, in my case double bu@@er all. 👿 👿

I’ve conformed to their system in every way, so now all I can do is sit back and wait….. and wait….. and w…… :sleep:

Martin

[Dave_Conway]

Re: Connect don’t connect 🙁

I have exactly the same issue with Connect Martin.

Frankly, their customer support or liason department when something goes wrong is an utter shambles.

I have had several “read” reciepts for emails from that department and yet they still deny all knowledge of them until I refuse to pay the account, oddly enough that one always gets read and raises a response 😉

Dave

[Martin]

Re: Connect don’t connect 🙁

It’s a shame we have lost Alex’s comments on the subject 🙁

But unlike Connect, I am sure he will answer that question VERY quickly indeed 8)

Martin

[admin]

Re: Connect don’t connect 🙁

connect may have read the comments before the data error…..

hopefully they will improve. 😉

Kevin

[Alex]

Re: Connect don’t connect 🙁

kheath wrote:connect may have read the comments before the data error…..

hopefully they will improve. 😉

Kevin

I think they may well have done.

I did say in a previous posting that got lost; there are times when we get little sense regards L.G. & Servis parts identification. Perhaps not in that vein, but I’ve slept since then. That may not be down to CDSL as L.G. are renown in this office for failing to respond quickly when we need it. We know as we have been associated with them for a few years on & off.

I do recall I gave a positive comment though, we are now in the silly season, the result of which we are all busy and stressed, that can lead to a blame culture and at the end of the day we all share the same problems; and despite that I don’t think CDSL are doing a bad job. The call logging system is 1st class as well as the support they give. They have jumped into the deep end with this type of work and when you consider the volume, it aint that bad.

I think we can all say wev’e dealt with a lot worse over the years, and considering they are the new boys on the block they seem to be showing others the way forward. The best way to resolve any issues is to pick up the phone, if you get nowhere from the staff at ground level then go to the top, that’s what they are there for.

If that don’t put me on Roy’s Xmas list, I don’t know what will, but I do think at times; if it is good, then we should say so. Personally I love it when a customer phones us with a thankyou.

Alex

[Dave_Conway]

Re: Connect don’t connect 🙁

Alex wrote:I think they may well have done.

They definitely have Alex.

I had a phone call this morning from a most concerned Roy regarding the lack of response from customer services and I don’t currently carry out any work for them.

As you rightly say I like to keep a balance as well, so thanks for reading and responding to our concerns Connect 😀

Dave.

[Alex]

Re: Connect don’t connect 🙁

If you do get a call from CDSL I suggest you go for it. May be worth a courtesy phone call from some of us users of this site just to put some names into their system.

I was very reluctant to take them on, being Service Force, I looked at it politically instead of financially or logically. I was becoming aware we were losing some of our customers and took the decision that I need to look at courting some of them back. Despite my old age, I’m not looking to scale down my business.

I must say CDSL are about 15{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of this operation and I have no real issues, only the normal day to day things that we encounter anyway no matter who it is. the billing regime is spot on, there are no real issues and moreover they do listen to us.

It is a pleasant change in this business to have a company that works with us.

I will be the 1st to complain if things fall apart on this contract.

Alex

[Martin]

Re: Connect don’t connect 🙁

Still waiting to resolve these issues I have with Connect (and I thought those guys read UKW pages, obviously not)

However, Steve Large from ELECTRUE rang me today to see if “he could do anything for me?” (Red rag to a bull time 😈 ) and I have forwarded those several unanswered emails from Connect to him.

Funny how Electrue are seperate from Connect and one doesn’t know what the other is doing 🙄

I can’t figure it out, maybe they can this time ❓

Martin

[Author]

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