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How long is the Connect Distribution Guarantee?
I have always been under th impression it was a year. I asked one of the sales staff the other day who said the guarantee is 90 days.
I couldn’t see this being the case so I checked on the connect website and in their terms a& conditions it states:
Defective Parts
The Company guarantees all parts against defective workmanship or materials for a period of 90 days from the date of its supplying invoice.
Have I missed something here?
I know you can still argue he parts have to be fit for the purpose but 90 days is ridiculous.
How can I expect my customer to accept a 90 guarantee on parts?
Just out of curiosity, if you do repairs for CDSL, what guarantee do they expect you to give?
Re: Connect Guarantee
something to do with bringing it in line with the manufacturers warranties on parts, which were only usually 3 months. it was up to 6 months for the last few years tho,
however as it has already been pointed out to me by our rep, there are ways round the connect returns system, assuming u were less than honest…
Re: Connect Guarantee
There is no minimum warranty requirement in law, only the SoGA applies, to a degree.
The goods have to be of merchantable quality and, err, that’s it.
Especially on business to business sales, there’s pretty much no other requirement whatsoever. Any warranty that’s on offer is a bonus.
In other words, you’re on your own and don’t count on any warranty of any sort being honoured as there is no requirement to do so.
Sorry.
K.
Re: Connect Guarantee
Ive never had to return anything to connect under gaurantee but i imagine it would be a complete nightmare and they would probably not honor it IMO. In the past ive found them to be very unhelpfull when trying to return goods. Even when the mistake has been theirs ive had occasions where their sales people have been extremely rude and tried to blame me for their mistakes.
Subs
Re: Connect Guarantee
Been trying now to return some stuff for three months. Three we’ll ring you backs, one email logged but no reply, one person requesting email for return number, sent email ……nothing. Three of the items are being returned as wrong descriptions from Connect. 😈
TCRe: Connect Guarantee
Well, I just had a word with my friend Cher at Qualtex to ascertain the length of their guarantees… With excetion of the obvious: like stretch belts, bags etc. Cher tells me that Ang has quoted 6 months for their spare parts guarantees..
George
Re: Connect Guarantee
I don’t have too much of a problem returning items to Connect but what really hacks me off is when all the items are credits are raised individually, they impose unreasonable handling costs and then because I pay the account with a credit card the amount credited to the card doesn’t relate to the credits.
I have never known such a mess!
Re: Connect Guarantee
I dont know why you are ringing them with returns as its all done online through the connect website, we have been using this for the last couple of months and it seems to work for us !
Re: Connect Guarantee
the handlign costs are for the people who guess their problems
the number of parts ive had that have clearly been opened and resealed really annoy me, its fine if ive ordered it to fit myself but if its for a customer, they can get quite funny about already opened packets. so the unreasonable handling charge is to discourage the fit and hope brigade from racking up so many open spares. personally i rarely have to send spares back to connect (new goods, yes) and its almost always usually when the customer misdiagnoses, orders a bit which turns out to not be needed, and then expects a full refund back… cos “it doesnt work”
Re: Connect Guarantee
Just had an AEG dryer heater go after fitting it in January. Connect not interested as past 90 days so sent a email to AEG as it’s a genuine part more out of hope than anything else.
£60.69 +VAT it cost so really pi$$ed off with Connect and they won’t get the replacement order from me and maybe not much else that’s electrical.
Rob 👿Re: Connect Guarantee
squadman wrote:I dont know why you are ringing them with returns as its all done online through the connect website, we have been using this for the last couple of months and it seems to work for us !
Same here, no probs with Connect so far. Guess ive been lucky, but have had very few parts fail within 12 months anyway.
Re: Connect Guarantee
A way around this so i was told by another person is to order replacement and when you recieve it, you put the faulty part in its box and send the part back to connect as faulty. Full credit will arrive.
Of course i have never done this as i have had very few parts fail, but if i had an issue with a high value component i would consider it.Re: Connect Guarantee
well if they are , lets hope they change the return policy. I have over the years recieved many second hand or faulty parts when i have ordered from connect, and its obvious they are old parts sent back, so i know it goes on. Connect should check the parts when they are returned but they dont.
I am not saying i would do this , but when a company puts things in place that erode your profits, then you will look for ways to claw that back.
How many of us will go out to a machine under warranty and find a blocked filter that under the terms of the warranty is classed as user error and not covered, will simply write that the fault was something else so it would ensure payment for the job, is that any different?Re: Connect Guarantee
i do the same as DrDill said, order a replacement and send the old one back with that yellow label as faulty.
i only ever do it on genuine cases and if i make a mistake with a wrong part i would keep it. i give a six months guarantee on parts and labour, always have done and i dont want to give suppliers or manufacturers the idea that they can get away with making crap parts and they dont have to back it up. i told the rep this, and said if you dont allow it i will go elsewhere for my spares, i dont think he is going to to loss a £4000 a month account just over the odd return, if it goes wrong within 6 months, which is rare.
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