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I have just been knocked back on payment of 3 LG jobs going back 4 months for either model numbers or seial numbers wrong, on following it up I have left in WDM1234? and of course its either WD or WM so going to my next LG I find on its label WDM on the job sheet WDM but when I put in for payment it won’t accept it.
So is this the start of getting loads more back or is it just me?
Kirk
Re: Connect & LG
Its not just you, CDSL have 1500 rejections to feed back to us all.
I’ve become puplic enemy NO1 by speaking out publically about the crap situation where they expect us to be Magicians.
Stand your ground, without compromising yourself. Push for payment as hard as you can and give them every opportunity to correct the situation.
If no response let us all know the outcome.
Whilst you may lose money it at least may stop another being sucked in!
Kevin
Re: Connect & LG
It’s not 1500, my info says closer to between 2000 and 2300 rejections nationwide and I’ve deliberately resisted saying anything on the subject bar previous comments about the age of some rejections.
In all honesty, from what I’ve heard, this is a shameful situation with many calls going back months, over a year in some cases and I could not run my business in that manner. Sheer uncertainty would put paid to that, or not paid to that.
However, since I do not work for CDSL, I cannot obviously commment from the inside, but on the face of it from what I’ve been hearing on this and other subjects of late, I’m b***dy glad I’m not on the inside of this one.
Wonder when the Brandt rejections will start?
K.
Re: Connect & LG
I posted this on this site hopeing that DP and others would see that we are talking about them and not have access to this site or does he?
Kirk
Re: Connect & LG
Kirk, I can confirm that pretty much all of the work providers, insurers and manufacturers have trade access.
I cannot however reveal anyone’s names as I’m sure you’ll appreciate.
Dave.
Re: Connect & LG
And to cap it all off nicely here in this thread…
I’ve had several conversations this week thanks to a little mail-out we did, with a few people complaining of, guess what?
Yep, the exact same things with regard to CDSL. along with a few others. And all that in addition to what was posted last week, the top ten include…
Rejections, ancient calls
Rejections, original call not made by the person the call was sent to as a reject
Rejections, not in the repairers area.. different country in fact
Spares returns, what spares returns?
Carriage charges on backordered spares
Carriage charges on backordered spares sent with a new order
No help from area manager
Can’t talk to anyone at CDSL HO
No response to emails or faxes
Can’t check old calls to verify rejection on the systemAnd that’s only the top 10!
So, CDSL are helping the independents… uh huh… how exactly?
K.
Re: Connect & LG
Whilst on a visit to LG accounts today chasing my own payment, I overheard a conversation between two LG accounts people that said LG were not paying Connect this month for their invoices.
Beware CDSL agents, looks like further trouble for CDSL on this contract.
Also heard a few weeks ago the LG were looking to move the white goods to another WP. Even heard that GBDAR refused it due to payment problems. Now thats gotta be a first. 😀 😀
Have a good weekend all!!
Re: Connect & LG
To be honest I don’t think that CDSL will stay with LG or vice-versa, it’s only a matter of time before there’s a fallout there I reckon. How and when I don’t know, I just have that gut feeling that all is not well.
As for GBDAR, I’m not surprised as they must have read the comments many of us have made on here as have a certain other couple of WP’s which may well give LG a few problems. Like, no-one’s gonna touch them with the smelly end of a sh1**y bargepole unless they actually realise that they have to pay for service and, consequently, do pay for service.
Thankfully I only work for a couple of WP’s that do multiple brands and I very much doubt that either ISDAL or AIS will pick up LG somehow. So, even if LG do approach me directly I can happily ask them to insert it where the sun doesn’t shine if the deal isn’t right and that deal would have to come with cast-iron guarantees on payments.
I feel sorry for those of you that have been stuck with this wrapped up within other work, like ISDAL in the past and now Connect. Some of you may even get stung twice by the same shower, happened to me with Samsung whom I have still not forgiven for being a bunch of useless ****s and not paying the bills or collecting unused, unwanted and Samsung generated returns which they nicely billed me for.
But if they ain’t gonna pay a load of CDSL calls my phone’s going to be a hotline again, maybe this time I’ll just graph the complaints and send it to CDSL for them to sort the issues. Or maybe I’ll just do my usual and gob off. 😉
K.
Re: Connect & LG
Everything I’ve read to date is spot on.
L.G. used to run a contra system. We found that when we were getting the statements, we always owed them. To start with OK perhaps we were learning the regime, and bought some stock. After a while though, got a bit silly.
They used to put on the statement the calls they were paying us, not our job numbers, but something that was unique to them. Therefore impossible to reconcile and back track.
After a while, and after pressure they changed to a normal purchase and sales ledger system. Still we were paying more than receiving, and it got even sillier. At this time, all Service Force agents were carrying out the work.
After getting lots of bad vibes from most of us, John Dugdale decided to remove the Service Force side of the link up, and those that preferred to stay with LG could do so.
I took that option. Wasn’t a good idea. Most of the products were supposed to have had a 5 year parts cover at point of sale. Some had 2 year labour, some were D&G.
Then the rejections started to pour in. Historically they went back 2 years in some cases. Biggest reason would be, “Unable to find cover details” yet maybe in the interim we had been back to the same product, supplied the same information and they had paid that one. Another ploy, if an electronic part was fitted, they would send the paperwork through the technical department for them to peruse 1st. They once told me that Tech had a backlog which was over a year old. Why they couldn’t send a copy was beyond me. Another was there were 2 departments regards how you get paid, one was if insured such as Coverplan, the other was if in year 1, and if on their own 5 year cover, then it was anybodys guess.
Eventually, I could take no more and told them to stuff it. Guess what, thay came in via the fax machine from ISDA at £8 less per call. There was an advantage though, ISDA took the hit, and suffered the needless rejections.
Then about 18 months ago, LG picked up the phone to one of their previous contacts hoping to renew their relationship. The contact person was having none of it. Then they tried one of the major insurance companies to see if they were up for it, that fell by the wayside as well.
When it came back to my business via CDSL, I was not too bothered as I felt it would run similar to the ISDA method. I daresay CDSL had the same sentiments, until they looked a their balance sheet.
The worst 2 I ever dealt with in this business as regards administration and total lack of support were L.G. and of course BRANDT. If we start getting accountancy issues which are not due to us, then I will vote with my feet.
Maybe I ought to give Roy Fisher a history lesson.
Alex
Re: Connect & LG
Alex wrote:I took that option. Wasn’t a good idea. Most of the products were supposed to have had a 5 year parts cover at point of sale. Some had 2 year labour, some were D&G.
That smacks of the situation with Kelvinator/Candy too Alex if you recall. Different warranties from different retailers, primarily CIH and the Boards and it was an absolute and utter nightmare to administer. Rejections aplenty and no way you could recover the money for calls from the retailer or customer.
I have to say though that the more I hear about LG the more I don’t want to touch them and there’s no way I would stand for rejections sent back after that length of time, just no way at all. And, to take back money after 18 months or whatever is just beyond words, as far as I’d be concerned that invoice was done, dusted and paid for, taking money after the fact for something that is entirely beyond my control I would regard as theft and so, logically, I would argue that this was a fraud scam to get work done for nothing.
It really is that simple to me.
K.
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