Cowboys

[superfix]

Had a call yesterday to 13 year old Neff combi microwave.

Complaint of not heating on micro function and went bang now dead. Anyway turn up at customers house and he asks “can you give me a lift in with it, it’s in the van in the garage”.

Strange thinks me. Turns out he’s taken it to a not one but two local guys . Get it back in to the kitchen and find one guy has decided it needs a new mag, and proceded to fit some old thing with burnt out aerial and has done away with fastening nuts for original prefering to use two self tappers :rolls: .

This doen’t cure the fault of course. So customer goes to see someone else who tells him “Ah it needs a new pcb, not worth fixing mate”.

Turns out all it was a faulty capacitor, job done for about £85 all in. Problem is he’s shelled out almost double that to these cowboys.

Is it any wonder that our industry gets a bad name with people like this kicking about.

[kwatt]

Couldn’t agree more Boro.

But then if some manufacturers were a bit more forthcoming with technical information then perhaps the problem wouldn’t be just so bad. 😉

K.

[gegsy]

Re: Cowboys

BSH I must admit are pretty forthcoming Ken. Now Indesit Company is another kettle of fish 👿 Tech info is like rocking horse sh1t :rolls:

Greg

[kwatt]

I didn’t name names. 😉

K.

[gegsy]

Re: Cowboys

I did 😆 even on Tradeplaces they dont give fak all away.
They must be saving it for there own laptop and software 😕

Greg

[BSH-MAN]

Re: Cowboys

boro wrote:Turns out all it was a faulty capacitor.

I don’t think any BSH tec info would be required to fix this kind of fault.
:con:

[superfix]

Re: Cowboys

I don’t think any BSH tec info would be required to fix this kind of fault.

Exactly, pretty straight forward repair 😕

[kwatt]

Re: Cowboys

Ah, it’s not the fact that it’s easy that’s in question at all if you want to work it out. Or indeed if you happen to see the product on a regular basis in many cases.

You’ve missed what I was trying to say or I said it badly.

It’s the fact that if it’s a product you don’t know and/or are not familiar with then it can lead to guessing at the fault knowing fully that getting technical info is a non-starter.

Let me spin it a little for you. What would happen if you were asked to attend a Miele, Indesit or whatever that just sat there flashing away when power was applied? Many of us would just say, “oh module failure…” and be done with it.

The point being that, due to many a manufacturer (I wasn’t singling anyone out) being a bit secret squirrel with the info leads a lot of appliances to be landfill with no real justification. It’s not the appliance’s fault and not the engineer’s fault either if he can’t get the information.

I’ll leave you to ponder where to lay the blame. 😉

K.

[gegsy]

Re: Cowboys

Hi Ken
I know you wasn’t singling anyone out and I think Boro was making the point that the microwave repair was a basic repair because it was using the standard way of generating the high voltage, compared to the new single pcb electronic method.
I had to drop in Indesit Company for their pure awkwardness and obstructive way they will not freely give tech info to non Indespoint engineers 😈

Greg

[kwatt]

Yeah I know, some people would rather just skip it. Why they even take the call in the first place if they’re not interested is beyond me.

K.

[Author]

Posts