cr17mr02n0b touch screen

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    tally
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    I had a new NEFF cr17mr02n0b last year and it was not responding to the touchscreen it and
    Neff engineer re calibrated it, it has been ok for a year but has started to not respond again. It is still in warranty so i can get them out again but what happens next year ?

    will Neff acknowledge the fault. Can i insist the fault is fixed ?

    does it need a part changing or is it a software fault
    Regards
    Tally

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