Customer buys spare part on Internet!

[Martin]

Had a beauty today : –

Customer with a Hotpoint WM72P discovers the brushes burnt out on motor, also looks at motor and thinks (wrongly) that the armature is shot. Goes to ‘Hotperloni’s’ spares web site and orders a new motor (FHP Motor conversion job coming up!).

Parts arrive next day, customer ‘carefully’ follows the Hotpoint service sheet attached and fits the motor and with a great deal of difficulty (not having the special tool 😉 )rewires the new 7way RAST Plug. Then plugs it in and finds he is back to square one with the m/c showing error code “E30”.

Customers calls me out after explaining the ‘E30’ bit, I go out thinking it’s a new set of brushes required. Lift the lid, the wired RAST plug was a masterpiece of bodgery and the Power Board has blown (possibly even the Programme Board) I suggest somewhat calmly that perhaps he may consider going back onto Hotperloni’s site and order BOTH just to be sure.

“And call me when you have got the parts mate and I will tell you what to do!” 😉

Martin

[Oldtog]

Re: Customer buys spare part on Internet!

I hope you charged him for your visit Martin and for a return call

OT

[Martin]

Re: Customer buys spare part on Internet!

Oldtog wrote:I hope you charged him for your visit Martin

Yes indeed, the going rate in this area: – thrupence, three farthin’ and a potted tomato plant 😉

Martin

[Oldtog]

Re: Customer buys spare part on Internet!

I would have thought two and three farthings plus two potted tomato plants and a sack of coal.

On a serious note Martin dont you just love these dipsticks 😕 😕 .

OT

[Dave_Conway]

Re: Customer buys spare part on Internet!

Yes, on a more serious note about selling on the internet, it’s refered to as distance selling and has implications regarding refunds etc.

Basically, the customer has 7 working days to change their mind, irrespective of whether the part is correct, incorrect or just because they don’t want it, they have the right to return it and recieve a full refund.

This does not apply if the part has been fitted as it then deemed as “accepted”.

Dave.

[Furhan]

Re: Customer buys spare part on Internet!

I think that the cooling off period does not apply if the customer has physically opened the package and “tested” it – that maybe applicable if the retailer states that is the case. Plus the retailer can deduct postage charges from the refund.

[Author]

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