Customer used dye and now getting marks on clothes.

[trusted]

I have to look at a Hoover AFL where a black dye has been used in the past and they are now getting dye marks on clothes.

The customer assures me they kept to the dye makers instructions for after-treatment.

She also says her daughter in law has had a similar experience and a new door seal was the answer.

Has anyone any advice or suggestions as to how deal with this?

[Martin]

Re: Customer used dye and now getting marks on clothes.

Apart from thorougly cleaning the door seal, a couple of 90 degree ‘service washes’ may be the best answer? 😉

[cornwell40]

Re: Customer used dye and now getting marks on clothes.

Trusted wrote

She also says her daughter in law has had a similar experience and a new door seal was the answer.

Don’t dye stuff in the washer might be good advice too! Always seemed a strange idea to me dying clothes black and then washing your nets or summat.

Tony C

[rogue_element]

Re: Customer used dye and now getting marks on clothes.

hi same as martin but also try calgon

[Martin]

Re: Customer used dye and now getting marks on clothes.

rogue_element wrote:hi same as martin but also try calgon

This might be an interesting read?

http://www.dylon.co.uk/information/brochure/Allinone.htm

[trusted]

Re: Customer used dye and now getting marks on clothes.

Thanks to all who took the trouble to reply.

The water around here is fairly soft, so I am not bothering with Calgon.

However I will change the Hoover AL130 01 door gasket and try a couple of 95oC washes, followed by a 40oC wash with washing soda crystals. Then I will try a test wash with some old dust sheets in. I hope that will do the trick.

I will also talk the customer out of using dye in their washer again.

[Author]

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