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Received a call to this under guarantee from CDSL, yesterday.
Got hold of Gary today and asked where the service support and technical was along with the contract details………suprise suprise…they have none.
When can I expect it? I asked, “when we get it ourselves”, I was told.
So I then asked WHY CDSL were issueing work that they could not support and why they were putting my reputation on the line……
silence…then don’t you want the work then, if you can’t do it ect etc
Nice to know nothing changes isn’t it!Kevin
Re: Daewoo fridge call
kheath wrote:silence…then don’t you want the work then, if you can’t do it ect etc
Nice to know nothing changes isn’t it!You have to remembe that it’s not they’re money that’s at risk, it’s yours and they couldn’t give a flying about reputtion now it appears.
K.
ps. net cafe keyboards suck 🙁
Re: Daewoo fridge call
Has anyone else had this dumped on them without being asked beforehand ?
Dave.
Re: Daewoo fridge call
Here a email communication between RF and myself. Read the bottom bit first…
Hi Kevin
Hopefully I can answer your questions.
CDSL are not accepting work without service support or technical information.
I am assuming that you are referring to the Daewoo brand, Technical information in the form of illustration plates was on Mediator from Monday evening (according to our IT department).
As I am sure you are aware the loading of large amounts of data does take time and I know our IT team have been pulling out all the stops to load this information as quickly as possible.
In respect of training, this will take place as soon as possible, however if you should require any assistance with a repair, please feel free to contact either Charles Mellor or Martin Shepherd our 2 technical engineers.
Contract details went out in today’s post, please understand we do send these details to you as quickly as possible, not every work provider chooses to do that.
I feel sure that you know it is not our intention to place either DAR or CDSL in a poor service situation, however with the best planning in the world, sometimes things do not go as expected, as a consequence we have to do the best we can with what tools are at our disposal. I am sure there is nothing new in that we all face adversity every day the secret is to work through it.
As you are fully aware we do not wish any of our Service providers not to make a profit on the work we pass to them and in general terms I do believe rightly or wrongly that all of our Service Providers make a reasonable profit on work passed by CDSL.
Clearly there are some days when things are easier than others but hopefully we have a team of Service Providers who accept that we are in a competitive market place and have on some occasions to take on a brand sooner than we would wish in the ideal world, regretfully the reverse side is if we don’t someone else will. The net effect of that would be both the Service Provider and CDSL would then loose out, not what either DAR or we would wish.
Any new contract will have difficulties in the early stages however given the skill level trumpeted by the independent trade engineer, I would expect them to rise to the occasion for the longer term benefit of all concerned.
In respect of Gary’s comment relating to the work, do you want it or not?
Kevin whilst I do not wish to be confrontational or to fall out with either you or your company, the decision is clearly with you. We value your service and have done for several years now, however if you are unhappy with any aspects of the way CDSL deal with your company be this unintentional or not, then please feel free to exercise your option to decline to carry out work on our behalf.
As you well know we do try to work with all our Service Providers, our objectives are the same for all of them as they are for ourselves, that is to have longevity of contract and make a profit, even through adversity and most importantly with as little conflict as possible on both teams.Best regards
Roy
—– Original Message —–
From: “kevin”
To: “‘Roy Fisher'”
Cc:
Sent: Tuesday, April 04, 2006 1:49 PM
Subject: Refrigeration work
> Hello Roy,
>
> Today, I’ve asked Gary why CDSL are accepting work from Daewoo without
> Service support or technical information being available. After a heated
> exchange I was finally asked do I WANT THE WORK OR NOT.
>
> This is obviously not why I phoned Gary and the original question still is
> why is CDSL passing work that puts DAR in a poor service situation?
>
> I require my engineers to do a good job and I provide the tools to enable
> this. I can only deliver 70{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} 1st time fix where I have support from the
> contract I’m working on. In the case of Daewoo I’m getting work that I’m
> not
> supported on, have no chance of stocking spares for, along with no
> technical
> back and no contract details at all.
> The commercial reasons for accepting the work in CDSL’s case should not
> “cost” DAR or its service ability time or money.
>
> Gary’s attitude is that I should just do the work, PNE for part numbers
> and
> get on with it.
>
> I would like the opportunity to make a profit from the work, carry stock
> and not do 2 visits to every call for the reasons above.
>
> Can you advise how quickly you will be able to supply the support we will
> need in order to deliver the kind of service Daewoo, CDSL and your
> customers
> require?
>
>
> Kevin
> This message has been comprehensively scanned for viruses,
> please visit http://www.avg.power.net.uk/ for details.
__________ NOD32 1.1470 (20060404) Information __________This message was checked by NOD32 antivirus system.
http://www.eset.com
Now why couldn’t Gary answer the same?????Kevin
Re: Daewoo fridge call
Heres my reply to Roy this evening….
thanks for that Roy, I wish Gary had given me the answers you have and not an ultimatum.
I have no wish to stop working for CDSL and never intimated such today within my conversation with Gary. I do feel better about the Daewoo work now and DAR as usual will endeavor to put its best foot forward.
I am disappointed with the way this has blown out of proportion and wonder why I received such negatives from Gary this morning. It’s a shame I can’t ask a simple enough question without it being elevated to the demise of DAR, as losing your CDSL work would add up to just that.I hope you do not fall out with me Roy over work, life is too short for that.
RegardsKevin
Re: Daewoo fridge call
kheath wrote:Now why couldn’t Gary answer the same?????
Because he’s an arrogant prick ? 😉
Dave.
Re: Daewoo fridge call
Sorry but Roy’s answer isn’t an answer. If anything all he’s done is avoid the actual questions raised as well as do a little CDSL PR whilst he’s about it.
Do you know what really annoys me about this shit…
It’s the fact that so many people just go along with it and say feck all. I know there’s commercial considerations, but not everyone needs a handful of shitty calls from Dawoo every month.
So they’ve snagged this, just told everyone that they have to comply and do it and that makes CDSL better than NESN under Trubshaw how exactly?
If everyone else has had the same “look what we snagged” literature and I can get it confirmed from three or more sources then I should like to have some fune with Mr CDSL if you don’t mind.
There’s so much wrong with this it’s unreal and if you let them have this without so much as a fart then what’s next?
K.
I phoned Gary and asked if I had to do the coverplan fridge work ? Answer ‘ If you dont want it I will have to pass ALL the coverplan work to someone else ‘. So I asked why there isn’t more money there ? answer ‘ it’s the same contract’ . my reply ‘no it’s not expert did it’ . No other reasonable ansa.
I also asked what the rate was for Daewoo. when he told me I replied with ‘ thats shit ‘ and advised him off the technical aspect and asked whether there was any extra for American style. I told him I would suck it and see, if there were issues with the contract I would reconsider my position !
I strongly suspect I will be saying goodbye to Connect if other things pan out in the next 12 months .
Re: Daewoo fridge call
Further to this….
We went to the 1st daewoo call, compressor failure….guess what, not on CDSL mediator…..great.
As CDSL are paying for locrings purchased from themselves seperately from the £20.00 for sundries, I’m gonna wait for the compressor to arrive (remember it’ll now be a back order) see what lockring sizes I need and then order them too. That should delay the repair of this fridge and lay all the blame at the feet of CDSL.
We’ve already advised customer that we have no idea of when CDSL will receive the part.
Also, going to our 2nd daewoo fridge tomorrow, an american style one, no water, not fillinf with water, guess what….model not on mediator, great.
On the bright side….it can only get better, can’t it?
Kevin
Re: Daewoo fridge call
Dave_Conway wrote:I wonder why EAC went bankrupt 😉
Because they put up with this shit. I won’t.
K.
Re: Daewoo fridge call
I was going to do one of my trademark vodka-fuelled replies to this the other night, but the lack of an internet connection prevented that rant. So, since I’ve been without the internet for two days, I had time to think about it.
The reply is now on the EAC thread.
The thought of litigation may make anyone think twice about trying to force any work on anyone I hope and, sadly I fear, it may well have to be something that a precidence is set for in this industry under our circumstance. Although I’m sure with a few hours of delving around legal websites and perhaps a few law books I’d find one anyway.
The stance I would take on this is that it is fundementally altering the balance of work originally presented by a considerable margin, not just in terms of brand but in nature and was therefore a point of re-negotiation of terms. This would be very easy to demonstrate to a judge.
If the contract was ceased or the volumes affected then it would show the other party in a very poor light and it’s David vs Goliath anyway and courts, I’m informed, tend to favour David.
The hope is that CDSL etc. read it and think about it as it is a loosely veiled threat in essence, but once you mention a change to the agreement/contract they’ll know you read it.
But if you think about it, there’s enough people about that don’t like CDSL enough that they would only be too happy to fund a little thorn in their side, especially when they would be forced to pay out. 😉
K.
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