DASA Network

[kwatt]

We need to talk about this, Neil has some comments I know and I need to know what I can and can’t say about it as I don’t want to be blabbing too much too soon. In fact I really don’t want to say bugger all as this is the very “carrot” I’m going to use to generate one helluva lot of interest in the AGM. Makes sense as it’s something we want as many people, especially members, to attend for.

Neil, comments?

K.

[Mark]

this project will need to be research very carefully there are many areas where we could upset service companies who think they should be first in line.I think ted’s idea that we can expect customer to distribute the work for us somewhat unworkable as they will want the network to manage that .In my opinion there will have to be larger centres that can have telephones manned from 8am to 8pm,who can also respond to this two day service.there will have to be an understanding between the members that find themselves within a few miles of each other.but to answer your question I think the six of us given the job to progress this could do with as much help as possible.

[kwatt]

Yes this will need some careful thought I reckon as well, it’s a huge topic an dis sure to remin one for some time as there is a lot of ground to cover with it.

I don’t know about the “hub and spoke” thing though as, at the end of the day, although the theory is sound it’s never ever worked in practise to my knowledge and can lead to all sorts of problems. Not that any method is problem free mind, it’s not! The best idea thus far is definetly the telephone system like Whirlpool’s in my opinion then no-one feels as if they’re being shafted as all the calls would go directly to the agent in the area. Again, you get problems with the areas! No cover in some, too much in others, it really is a tightrope walk this is.

I think, and it is only a think, that the best thing to do initially is to look at the DASA members, place them on a map and see where they all are and waht sort of coverage we can expect first of all. After that we can look at that info and see what would seem the best course of action to benefit as many agents as possible.

Dunno, I’m thinking out loud here, that’s the point of it I guess to air the ideas and come up with the best solution for everyone.

K.

[admin]

network

😀 Totally agreee on the as much help as possible.

I think you should hold off on the advert for 7 days and give us chance to put into black and white the basic shape of the project,as soon as you mention it there are likely to be lots of questions so lets have the answer sheet ready first.I will put time into this, this weekend and will endevour to have a little to bounce of you on Monday.

Remember its an idea and will need fine tuning several times to resemble a pilot scheme we can run with and have broad agreement with the majority of Dasa members. 😛

[kwatt]

Yep, totally agree Kev that is the way to go with it and let’s face it, even just in here there is a huge pool of knowledge to draw on for this.

I hav eno intention of making this an issue till next week as I do enjoy giving JT et all something to think about over the weekend. 😉 In fact, he and some others should have had a few shitty weekends lately and my heart bleeds for them, not! 😈 As I said to Dave today… do unto others…

Yeah, let’s get something tangible to work with first and if it does start on he list or on here I’ll confirm that it is in discussion but no more and news will be posted as soon as poss. I don’t see ht as an unreasoanable response to a direct question or to stop wild speculation and/or rumours.

K.

[Mark]

quick note telephone systems can respond to voice activated postcodes.still researching costings.

[Author]

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