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Just before we all get together (that includes you Dave since you’ll have fuck all to do as you’re stopping NESN 😉 ) I had a thought of something that really is getting on my wick with Coverplan. It always has done since I first dealt with them as a Candy agent and later Zanussi as well and it’s something you guys should bear in mind when you talk to DP or others in that camp.
Coverplan strategically devolve the risk that *THEY* undertake as an insurer by using contractrual shenanegins and the big club called “volume”, they always have done this and probably, since they have had a lot of success with it over the years, will continue to do it. Just as they did with Whirlpool and Service Force and GDA, they are bastards of the highest order and make no mistake about it. If I didn’t think I could trust you lot I wouldn’t post this anywhere either, just as an aside and yes, I’ve consumed an amount of Jack Daniels that could kill a small horse tonight just because. 😉
Others have tried it on as well, like fecking Servis and GBDAR in a slightly less subtle way, but nonetheless they still fuck the agents. 28 day warranty on the entire appliance, reduced BER or no repair call rates are just two prominent examples. Here’s the thing I have about that shite though, we go out to work to do a job, not to take the insurer or manufacturer’s risk on our own shoulders!
Tell me this, if they did the work themselves with their own employed engineers who would accept the risk and carry the can? With this and the other crap like not accepting NFF calls (Cornhill springs to mind as a prime example) who’s risk is that? Is it my fault that the customer’s an idiot, or that the half-wit in the call centre can’t or doesn’t know what they’re talking about? And, who picks up the cost of that crap when the customer refuses to pay? We do of course, again devolving the risk to the agent attending the call.
Anyway, getting back to the point, DSG are the all time masters at this, believe me!
I have it on good authority that NESN pick up the cost of a replacement appliance if they cannot repair within the 6-week rule. Just as Electrue pick up the cost of replacement under the same rule if they cannot supply the spares. Now add into that the low overall rate, even if it is £74 a completed call, spares inclusive, whoever signed that contract wants taken out and placed in front of a firing squad IMO! They have basically removed *ANY AND ALL* risk from DSG, they have no-exposure and nothing to lose, just as they fucked GDA they have done likewise to Electrue and NESN. Both played the vestal virgin here and have, IMHO, been royally shafted!
Now, go back and look at the history of all this….
Their own network fell apart, in no small part due to non-payment, rejections shit and the fact that no-one made money at it. Oh and, so many agents got shafte by Philco/Mastercare!
Service Force booted them out ’cause they couldn’t make it pay.
GDA/Merloni kicked them out as they couldn’t make it pay.
Electrue/NESN are about to get shafted!
Now the question is, what options have they got left? IMO, not many, either go back to agents or do it themselves, again, but they tried that already and that failed too. Just as Comet failed and is currently failing with their own employed engineers.
The other thing to bear in mind that throughout all this only two things have remained a constant and only two, they are Bernard Harrison and Roy Fisher, both of whom are ex-Hoover men and both of whom I wouldn’t trust as far as I could throw.
There’s some interesting thoughts for you to mull over for the next few days.
K.
As you say Comet are failing , Electrolux are just stood on the sidelines waiting to pick up the Guarantee and IMC work for Serviceforce agents .
As for Bernhard and Roy I wouldn’t trust from their record with Mastercare and Coverplan.
Re: Devolved Risk
kwatt wrote:Just before we all get together (that includes you Dave since you’ll have fuck all to do as you’re stopping NESN 😉
I’ll be there.
Dave.
Very interesting to learn Comet are struggling, especialls as they nicked 2 engineers from me when they suddenly re-opened all their service centres. Serves the bastards right IMO.
None of these idiots will ever make it pay, they need us more than ever lately and they will all have to wake up to that fact sooner or later, and carry the burdon of the risk, after all they are the insurance company not us.
Dave.
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