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Recently the inner door glass on my 13month old diplomat oven exploded, so i called mfi who sent an engineer with a replacement door glass, but since this has been fitted the outside oven door glass is so hot that i cannot touch it, it previously was cool touch (lukewarm when i touched it) so i called the engineer out again who said that there is nothing wrong with it and there was nothing he could do about it, i was not very happy with this as there is defiantly someone causing the glass to get so hot. This is my 2nd diplomat oven and the previous oven was also ‘cool touch’ glass, even the instruction’s advertise this. The engineer insists he is right, i don’t think he is.
Any help is appreciated
Re: Diplomat Oven Door Glass
Which model number is it ?
On most, the glass simply slides in and must be facing the correct way but since an engineer was required I assume this isn’t a slide in one ?
Dave.
Re: Diplomat Oven Door Glass
Dave_Conway wrote:Which model number is it ?
On most, the glass simply slides in and must be facing the correct way but since an engineer was required I assume this isn’t a slide in one ?
Dave.
Hi Dave,
Thanks for you reply. It’s a diplomat select 920 with the inner glass door that slides in and out, we checked this glass straight away thinking the engineer put it the wrong way up but it is in correctly. The only thing that we can see is that since the inner door shattered the top of the over door isn’t sitting flush at the top but the engineer said it doesn’t matter. The engineer is coming back this morning to fit a outside glass which he has already said wont make a difference. If it does not cure the hot outside glass i will be asking mfi to send a different engineer but i doubt they will do this.Re: Diplomat Oven Door Glass
The engineer has been today and fitted a new outer door glass and this has made no difference, he put a probe on the glass to take the temperature which was reading 48c, he now says he can do no more. This temperature is definitely not ‘cool touch’. I will now press MFI for a new oven.
Re: Diplomat Oven Door Glass
If it’s only 48C Taff it’s well within spec.
K.
Re: Diplomat Oven Door Glass
60 degrees the industry standard maximum eh? Above ambient even (typically 20 degrees = 80 degrees celsius?)….blimey, that would scold a child big time!!!!
My oven….. a STOVES…never gets beyond 40 degrees. :rolls:
Are you sure your Diplomat oven cooling fan is working by the way?
Re: Diplomat Oven Door Glass
Depends very much on the oven Martin, the door design, airflow pattern (venting), quantity of insulation, quality of installation and so on as to how well heat will be retained or disperced. But yes, as a general rule 60C above ambient is perfectly acceptable by BSI and Trading Standards et all.
I’m not saying I agree with that, but it is what it is.
What I can say is that, in the thousands of ovens I’ve seen and (literally) hundreds of concerns voiced about “too hot to touch” be it knobs, handles, doors or facias, I’ve yet to have one that failed the BSI test that was correctly installed. I have had them fail it, yes, but only because the installer didn’t do his job correctly and didn’t allow enough ventillation, if only people would read the installation instructions eh? 😉
48C is actually pretty good TBH, even my Smeg’s facia gets hotter than that and it’s triple glazed and extremely well cooled as it’s a pyro oven.
I think the way that it’s viewed is that it’s not hot enough so that you can get an instant burn from it and so there’s enough of a warning that you need to get off the hot bit before you do get burned.
Recently De Detriech (not that you’d buy one) and years ago Fagor (not that you’d buy one) had vented (blown air) quadruple glazed doors on some upmarket models that only got to about 26C externally IIRC. They didn’t sell, people though they were too expensive and instead went for the cheaper ovens. Cest la vie.
K.
If an oven is advertised as cool toch then the maximum tempreture is actually lower than the BSI standard I had a Belling oven when I worked for them that was in the 40s temp range I told the customer this was well within standards but got a call from technical a couple of days later telling me that when they put cool touch on their advertisments the tempreture should reach no more than something like 35 C, and the oven was going to be swapped.
Sounds like a stoves built diplomat as the many that I tested for customers came back with a tempreture around 48 C.Re: Diplomat Oven Door Glass
Ok It may be within the spec, but what i am saying is that it was luke warm to the touch before the inner door glass exploded. My previous Diplomat was also warm to the touch. My friend has the same model and his is warm to the touch. I tested the upper oven last night and that was also warm to the touch.
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