Hi,
I have read the post above about actual model number but am not at this time able to obtain it. I think my question can be answered without it.
The oven is a Diplomat Select 920 Double Oven. I think it will be an AHY44xx.
The top oven has a double element which is screwed to the back and also has a transverse support wire which pops into a hole in each side of the oven. This is not the problem.
The problem pertains to the bottom oven which has a single element. After a cleaning company came today this element is drooping down into the body of the oven. There are holes in either side of the oven but no transverse support wire. I do not know if there was any other support than the screw at the back. Looking at images of spare parts I do not see any support mechanism like that fitted in the top oven.
The back screw does not tighten, just goes round and round.
Am I right in thinking that this is the only support for this element and I need to address only this by fitting new or larger screw. I think the oven will have to come out to achieve this. It will be done safely…don’t worry.
andytw