Dodgy SAMSUNG SRL3928B

[krennon]

Re: Dodgy SAMSUNG SRL3928B

Hi Bryan

Dunno if it was cooling for more than 2 hours as the eng came out first thing on Wednesday and I had only been up for 1/2 hour myself haven’t even had my morning coffee . I know he turned it off and took the freezer apart, I told him what I had done e.g. leaving it for 24 hours etc I do know that the freezer display has been flashing constantly since he turned it off at -19 dunno about the fridge as I didn’t check that. There is only one display panel on these models and you press the REF button or Freezer button to display the temperature and it then defaults to display the freezer temp. Before the eng came out the freezer display was steady (e.g. not flashing) at -18 which is why the eng was a tad confused as when he opened the freezer he could see the water in the ice cube trays as opposed to ice, and it wasn’t running.
I appreciate the 5am call Bryan but we have now forked out £79.00 for an eng from DES to come out and I don’t think the wife wants to throw to much more money at it. (but I don’t want to just dump a 31/2 yr old £450.00 app as when it works it is fantastic)

[krennon]

Re: Dodgy SAMSUNG SRL3928B

Ok guys here’s an update for you all, dunno if this makes sense to you guys but if any of you ever come across this problem on this model, this may help you all.
Had a senior engineer out yesterday who stripped out all the “gubbins” (technical term apparently for the components) and suspects but and here’s the crunch is not certain that it is the temperature sensor that has gone and is making the FF “think” it has reached the right temperature when it hasn’t.
The eng has “done a forced error” on it to try and get it up and running until the sensor comes in (he reckons about 5 days for it to arrive I’ll believe it when it happens knowing Samsung). So at the moment have to keep an eye on the FF to make sure it maintains temp (bit awkward when you’re at work) but he did say he is certain that this is the problem and the office will call once part comes in to arrange visit to fit it.

Would like to thank you all again for the responses and I will let you know if the new sensor sorts out the problem

Keith

[krennon]

Re: Dodgy SAMSUNG SRL3928B

OK so forced error eng tried has not worked FF still switching off after about 2-3 hours, I powered it off last night and then back on again, seemed to work for 2-3 hours then went off again. Couldn’t get hold of repairarer to let them know so now I guess it’s a waiting game for the sensor to come in then more time off work for him to come and fit it, with no guarantees that it will solve the problem………….Do any of you agree with this possible diagnosis of the fault? (the temperature sensor thinking it has reached the correct temp when it hasn’t and telling unit to do whatever it tells it to do) I know that might be a bit hard to answer as none of you have seen the app “in the flesh” but going by your own experiences etc….all replies gratefully received.

Cheers

Keith

[krennon]

Re: Dodgy SAMSUNG SRL3928B

Oh DON’T YOU JUST LOVE IT….the eng finally turned up on Friday with the defrost sensor (so much for 5 days for part to come in knew he was being over optimistic on that score). He fitted it on Friday, the fridge freezer worked no problem at all on Friday night and Saturday. Then yesterday, the freezer had started defrosting again once again we are back to the original fault of it defrosting/refreezing/defrosting refreezing. The difference this time is the display is showing that all is ok frzr at -19 fridge at 4 dg c. The eng is coming out again on Friday, but I am really not holding out much hope for this to back up and running (do we have any recourse under sale of goods problem there is we got it from Courts who have gone bust…?) Does anybody have any clue as to what the problem is bearing in mind the defrost sensor has been changed. So we have the eng coming BACK out on Friday (another days hol down the drain), and I have a feeling he is going to tell us it can’t be repaired so that will be £79.00 call out £18.10 for the part he fitted (that has not solved the problem) and we are no further forward and the best part of a handred quid down. And LG are doing a similar model to this for £250.00.

If anybody has any suggestions as to what the possible fault can be other than the defrost sensor it would be much appreciated.

Cheers

Keith

[krennon]

Re: Dodgy SAMSUNG SRL3928B

OK So been waiting all this time for part to come in and eng finally came out on Friday to fit the new defrost sensor. Seemed to work ok all through Friday night and Saturday, then hey presto on Sunday (yesterday) the freezer had started defrosting again. So nearly 3 months down the line the fridge freezer still has the original fault we have forked out nearly £100.00 and still have a faulty fridge freezer. The eng is coming out on Friday for another look see, and I suspect he is going to tell us he does not know what the fault is and to consider buying a new fridge freezer. (I’ve seen for another £150.00 we could have bought a similar LG model…..)

Have any of you guys got any idea as to what the fault could be other than the defrost sensor, the temp display is not flashing and shows all is ok and the fridge seems to be maintaing temp but we are not certain it is
ok.
Any suggestions gratefully received.

Cheers

Keith

[admin]

Re: Dodgy SAMSUNG SRL3928B

Hi

The problem will probably lie in the defrost heater or thermal fuse as it seems not to be coming out of a defrost.the defrost sensor has to reach 17oc before it will restart.the appliance can be forced into a defrost and wouldbe fairly easy to see and test the heater.make sure that the appliance has been running for a few hours before the engineer arrives by unplugging it and replugging it back in 5 mins later.

then the engineer shouldbe able to see and feel the heater working,just in case he didnt read the meter right.

if you do need the heater i do have them in stock.

bryan

[krennon]

Re: Dodgy SAMSUNG SRL3928B

Hi Bryan

Thanks for that, I am tempted to let DES know that you have these in stock, as the defrost sensor was on order for some 5 weeks or so before it came in…..not sure how I would tell them though they may get a little upset at being told where to get parts from (as a matter of interest how much for the part?) Thanks for the advice though.

Keith

[krennon]

Re: Dodgy SAMSUNG SRL3928B

Hi guys me again bet you’re all getting fed up with seeing my posts now….

Ok Eng has come out scratched his head (I said he would lol) and made a call to someone to ask their advice, he now thinks it is a pcb located at the top of this model and that something has gone on that, as although we are back to the original fault, the display is staying steady even when it has defrosted, one thing I have noticed is that it seems to be powering down although all the lights work etc the alarm sounds if fridge door is open too long etc, there is no “hum” coming from it (this is a really quiet ff).
The good news (if there is any) is that we are getting a refund on the defrost sensor as they have said it was a mis-diagnosis. I am not convinced though that it is a pcb problem I think Bryan is more than likely correct with his diagnosis of a defrost heater problem, when I very tactfully suggested this to the eng he shook his head and said no as it is defrosting but just for too long, apparently there is something on this pcb (i’m guessing he is talking about the main control pcb) that is probably not working. and surprise surprise another 7-10 days for the part to come (yeah right it’s a Samsung so more like 7-10 WEEKS!!!) and no idea of how much part is (will call them next week to check and post back with price).
Depending on price say up to £75.00 do you guys think it is worth it or shall we just scrap it and go and buy a larder fridge and freezer and be done with it???? Your advice throughout this whole sorry saga has been very much appreciated though.

Thanks

Keith

[krennon]

Re: Dodgy SAMSUNG SRL3928B

Hi guys me again, guess what it’s still not working. Eng came out on thursday with a main pcb (took off the top front fascia panel) had to help him disassemble the old pcb and put the new one in. This has not fixed the problem, the freezer is still defrosting, the fridge does seem to just about be maintaing temp but freezer is still defrosting, refreezing, defrosting. We have now had a new defrost sensor, and a new control pcb neither of which have fixed the fault. What else is left? The only thing that I can think of now is the defrost heater, could this be the problem? Not being an eng I am not sure what else the problem could be. But having asked an ex white goods eng here at work and the posts I have received from all of you I can’t think what else it can be, but if anyone has any suggestions please let me know.

Cheers

Keith

[pto]

Re: Dodgy SAMSUNG SRL3928B

well i think it is a sensor in the freezer

[krennon]

Re: Dodgy SAMSUNG SRL3928B

Hi there me AGAIN!!! Sorry I bet you are all really fed up with this (as am I). The repairers have now finally agreed it could be the defrost heater (bear in mind the defrost sensor & main control pcb have been changed) so they now have one on order, they are hoping it should be in next week.

And now to lighten the mood, as I said in one of my previous posts, I work for an Extended Warranty co, we had a customer on the phone earlier who has P&L and Accidental Damage cover on her washer, she called up in the vain hope of getting a new washer under her agreement as last night she picked up the bundle of washing in front of the machine, put it in the washer and turned it on. Unfortunately for her she did not realise that her husbands STEEL TOE BOOTS were caught up in the bundle of washing, mmm Steel Toe Boots at 1400 rpm bet that drum looked pretty….We denied the claim on the basis of negligence.

Cheers

Keith

[JayC]

Re: Dodgy SAMSUNG SRL3928B

Actually it’s very helpful to have these kind of problems recorded somewhere so thanks very much. My Samsung Side-by-Side jobby is doing a very similar thing to yours I believe. Temperature in the freezer fluctuates widely over the day according to the door panel (from -10C to +8C). However, the thermometer I have put in the freezer myself suggests it’s telling porkies. Whatever the situation, it’s only freezing food placed in the lower drawers/

Trawling the boards for similar problems so I can educate myself ahead of the soul destroying call to Samsung “Customer Services”.

[krennon]

Re: Dodgy SAMSUNG SRL3928B

Ok engineer came out on Friday, with a new defrost heater, when I explained the problem to him he said “I don’t know why they’ve sent me out with this because it is not going to solve the problem.” He connected the defrost heater anyway and checked the fridge and freezer temperature, fridge was at about +12 and so was the freezer. I had filled the ice cube trays the previous night and when eng arrive the ice that had been there had mostly melted but there was still some ice left in the trays, so the eng could see it was working but not (if that makes sense).
The eng has advised that in his opinion the unit is irrepairable and we should not throw any more money at it.
So my question now is, Am I entitled to a refund for the parts that have been fitted and not solved the problem (the eng took the new defrost heater away with him) and 2, does anybody need a Main control PCB for this model (I have 1 of these available one in the unit and the working one that the eng took out last time he came) plus obviously the entire unit, shelves doors etc.

If anyone is interested in this unit for spares etc or the main control pcb that I have going spare make me an offer (need to raise some funds for a new fridge freezer LOL)

[admin]

Re: Dodgy SAMSUNG SRL3928B

Hi

How did the engineer test the heater circuit ?.

I am just going back over the points.

the appliance switches off and then wont restart on its own ?

if you then turn the appliance off and then back on again the appliance then operates correctly for approx 24 – 36 hours then shuts down again.?

if this is the case then yes i would point direcly to either the defrost heater or themal fuse or defrost sensor.

and if you still want it fixed i will be going to cheartsy tomorrow morning but it wont be a 5am call.

my number is 07961365484

bryan

[krennon]

Re: Dodgy SAMSUNG SRL3928B

Hi Bryan

Not sure how he tested the heater circuit (not convinced he did actually)
he used what actually looked like a voltage meter of some kind to check the temperature in the fridge and freezer? Which confused me somewhat.
It has had a new defrost sensor, a new control pcb (still in it) and new defrost heater hooked up to it then taken back by the engineer.

The eng reckons that it has a complete internal systems failure he thinks the gas is not being pushed round the unit properly either due to a blocakge in the pipes or a compressor problem.
The unit seems to work but the compressor is not kicking back in when it should then suddenly decides to come back on but not until the freezer has got above zero degrees (as proved by the fact the ice melts then refreezes) but and here is the crux of the problem it then goes off completely almost an entire shutdown, then kicks back in eventually. The compressor was not running when the eng did come out to it and he really does think it is not worth any more money being spent on it.

As for the offer of the call Bryan it is very very much appreciated but I am now out of annual leave at work and cannot afford to take unpaid leave or pay for your call out much as I would love to get a 2nd opinion.

Luckily we have now managed to borrow a Bosch fridge freezer from a friends parents, but my offer of anyone wanting this Samsung for spares is there as we do need to buy a new FF (not a Samsung though) Will be speaking to the repairers about a refund for parts as eng took the defrost heater that we paid for away with him so they owe me that much at least., and will post back once I know exactly what I wil have available for spares etc.

I think we have just decided to give up on this appliance 5 months without it working properly and lost holiday and pay we have had enough of it.

My heartfelt thanks to everybody who has taken the time and trouble to respond to my posts though and if I have bored you all I apologise

My best wishes to all for a Happy Christmas and New Year

Keith

[Author]

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