Dodgy wiring – Blown PCB

[LGF]

Hi,

I wasn’t sure if this was the correct place to post this.

I bought a brand new Washer Dryer 2.5 years ago. About 1 month ago the dryer stopped working properly leaving the clothes wet. The machine did not seem to be draining properly but it would still spin on the dryer cycle. It still washed the clothes as normal.

We called in an engineer from a local company to get it repaired. He initially cleared a blockage which I believe would have sorted out the drainage problem.
Later while working on it there was a bang. He informed my girlfriend (I wasn’t there) that there had been a loose wire and when he connected it up, it blew. He then asked if anyone had been in to it before as the wiring was extremely dodgy. She assured him that no one had touched it. He then said it would need a pcb, smart card & key and a new dryer heater and he would get a price for this. He did not say whether it could be used or not.

Later the same day a lady from the company phoned back with prices but said the engineer wasn’t happy about the wiring and basically would not be willing to carry out the repairs.

I phoned the following day to clarify what happened with the wiring. I spoke with the lady that my partner spoke with the previous day and she said the bang was caused when the engineer opened the machine up and due to the wiring being dodgy it blew. I wanted to confirm with my partner her version of what happened so just asked if the engineer could provide a report of the dodgy wiring so I could send it to the manufacturer. She also said the machine could no longer be used as it was unsafe due to dodgy wiring.

The upshot of all this is we’ve paid £50 for the call-out and we can no longer use the washing machine.

Obviously I’m a bit suspicious that I’ve had a couple of reasons why it blew but hope this will be clarified in the engineers report.

I wanted some expert advice on whether the service we received was of a standard expected and whether dodgy wiring from a manufacturer is a common occurence.
Scenario 1 – If there was a loose wire and the wiring was dodgy should he have continued to connect it up or should he have said he wasn’t willing to touch it.
Scenario 2 – Is it reasonable to open the machine up when still live so resulting in a loose wire blowing the machine?

Any assistance would be greatly appreciated.

Thanks

[Higher-water-level]

Re: Dodgy wiring – Blown PCB

Hi,

What is the make and model of the said washer dryer?

HWL.

[LGF]

Re: Dodgy wiring – Blown PCB

It’s an Ariston 1600WD – Apologies I thought I’d put that in my post.

LGF

[helo_75]

oh dear.. another member of the fit for purpose brigade

[LGF]

Re: Dodgy wiring – Blown PCB

Fit for purpose – what do you mean?

[ServEng]

in other words ariston is crap *No offence intended* and the above guy is implying that you bought the machine because you thought a cheap machine will do you because you only do 1 wash a week or something never pay for a call out for an ariston the parts for ariston probably cost more than what you have paid for the machine

[Higher-water-level]

Re: Dodgy wiring – Blown PCB

Ariston=Indesit in a dress, not the best quality, believe me thats polite considering how bad they really are. :rolls:

[Penguin45]

Re: Dodgy wiring – Blown PCB

To answer the posters specific question, I have been confronted with broken/disconnected wiring on more than one occasion. Any competent repairer will be able to restore damaged wiring. If the pcb has failed, many repairers will opt for a reconditioned “plug and play” computer board from one of the repair firms available to the trade, which will save everybody lots of money.

Your description suggests that the original repairer is not 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} certain of his diagnosis and is pricing things up to cover all eventualities.

The other posters in this thread are quite correct – it’s a poor quality appliance – I wouldn’t want to spend too much money on it.

Penguin45.

[LGF]

Re: Dodgy wiring – Blown PCB

Thanks for all the replies and no offense taken.

We bought the Ariston as a our previous one lasted over 15 years. Maybe we were lucky with that one or perhaps the build quality was better in those days.

Going by your responses it sounds as if I should take it on the chin and move on.

I’ll have a look at the reviews and buying guides on this site before I buy my next one and will certainly avoid Ariston/Indesit machines.

Thanks
LGF

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