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Re: Domestic Appliance Horror Stories ?
Being verbally and physcally abused by a ratther irrate customer because he had to wait three weeks for the parts for his Samsung washing machine. He was verbally very abusive, he then pushed me back and would not let me leave untill I had done the job.
Bill EllisRe: Domestic Appliance Horror Stories ?
Hi there, I’m new on the forum and just catching up, reading through some of the stories….
Being verbally and physcally abused by a ratther irrate customer because he had to wait three weeks for the parts for his Samsung washing machine. He was verbally very abusive, he then pushed me back and would not let me leave untill I had done the job.
Bill, that’s terrible – you shouldn’t have to take that from a customer!! Did you do the job?? If it was me – I would have refused to do it !!
And, sorry just to go off topic for a bit – To Alex from Somerset – I love your Pink Floyd/Division Bell cover !! I’m a Floyd fan too (as if you couldn’t tell from my name!!) š
Indesit (IndeS**T)horror story you won’t sleep after reading
Indesit Washer Dryer WDG1095W – disaster from the start
Bought from House of Fraser – bought because I was told that Indesit delivered on weekends. I know now that Indesit is also known as Indes**t.
Called for delivery date and was told they didn’t deliver on Weekends – The HoF man was clearly more concerned with his commission that service.
Managed to take a day off (holiday!!!) for delivery.
Within weeks it started leeking.
Repairman came out about 6 times to fix it – and there was another two times he was supposed to come but never did.
The minute I turned it on after he visited it started leaking.
After a lot on complaining to HoF they finally agreed to replace it. I said I was not prepared to take another day off for it to be delivered.
HoF said well that was my problem and if I wanted my new washer I had to take the time off – I asked for my money back! Told No!
Finally spoke to the store manager who sorted it out with Indesit. This is how, Hof picked up my machine one Sat – during the week they returned it to Indesit and only then would Indesit release the new machine which HoF delivered on the following Sat.
While this was happening I kept on coming home to messages from Indesit delivery men trying to deliver a new machine during the week. I called Indesit and explained the situation and the lady said that she would sort it out. Kept on happening called again out of courtesy got a really rude lady on the phone who insisted no one was making a delivery to me and when I played the machine message back to her she hung up.
I feel I should point out that I was never rude, shouted was agressive on the phone to Indesit or HoF. However I was so frustrated with HoF once that I cried.
So was the new machine all ok? No copper bit which the carbon sticks rest again has one fillament out of alignment which made a clicking noise- did I complain? No I got used to the noise and when the carbon sticks wore down with my Dad on the mobile I replaced them myself – no problems.
Morals of the story – even if you need something quick take your time and do your research- and whatever you do don’t buy indesit.
Finally I would just like to say that I have realised that my Fridge Freezer, Dishwasher and Cooker are all over 10 years old (bought at the same time). Admittedly they were the top of the range at the time but the brand – HOTPOINT. No guarantee of quality now but worth a pat on the back.
All the best,
Cheryl
Re: Domestic Appliance Horror Stories ?
Bill wrote:Being verbally and physcally abused by a ratther irrate customer because he had to wait three weeks for the parts for his Samsung washing machine. He was verbally very abusive, he then pushed me back and would not let me leave untill I had done the job.
Bill EllisBill, this is a simple assault, which is a criminal offence. Did you report this to the police?
If not then you’re leaving other tradespeople exposed to this nutter.
S.
Re: Domestic Appliance Horror Stories ?
2 weeks ago i bought an indesit idl500 dishwasher from a well known catalogue for Ā£240 Its been fine and washing well but after a few days all the plastic inside the dishwasher went pink. I called the catalogue and they say its to do with indesit and to phone them which i did. A girl said this can happen if you eat things like spag bog or tomato ketchup so i said so now i have to watch what i eat because it turns the plastic a funny colour? ive never had that with my old dishwasher…so i said im not happy and called the catalogue company again. They say they wont take it back because there isnt a fault and indesit have to say there is one so i called them again. This time the man on the phone said it wont harm your dishes but ALL our dishwashers go that colour. I asked him why this isnt mentioned when they advertise it or in their handbooks. I said im not happy and i dont want it. In so many words he said tough, thats what happens and im not going to do anything about it
So on Monday im going to trading standards as neither of the companies will take responsibilityRe: Domestic Appliance Horror Stories ?
This is not a Horror Story, this is a customer complaint. After the initial post the debate can now be found here:
http://www.ukwhitegoods.co.uk/modules.p … ic&t=10153
Regards,
Penguin45.Re: Domestic Appliance Horror Stories ?
My Friend Owns a Samsung B1245S washing machine its less than a year old, and its onto its second repair, he has been waiting 3 months for this repair but nothing seems to be gettng done about it.
The First Repair:
The first repair was fixed within a two week period which wasnt bad service, the machine had been under average use, about 5-7 loads a week, it worked with no faults for 6 months. February 2006 it broke down, the drum had problems turning, and when it managed to turn it made dreadful grinding noises, it then ceased to work at all. A new PCB was fitted the machine worked happily once again till may 2006.
The Second Repair:
The second fault occured May 2006, the door was getting increasingly hard to shut, yet the door seal, and door all seemed to be in correct order, after a few weeks of using a little extra force to get the door shut, a drum paddle snapped off. The door now doesnt shut at all. He has a toddler around the house who managed to turn on the machine with the door open, the young boy managed to get the machine to start a spin cycle with the door wide open, to me thats obviously dangerous, thankfully no one got hurt during this incident.
My Friend Reported these problems to Samsung and they sent out an engineer within two weeks to “inspect” what faults there was with the machine, he was puzzled on why the door wouldn’t shut properly, or why it would run a spin cycle with the door open.He Told us he would order a new door seal, drum paddle and door interlock as this was what was letting the washer start with the door open.
3 Months on my friend is still waiting for the parts and the engineer to turn up to repair the machine, countless phone calls to samsung resolving nothing, most of the telephone operators were clueless, and kept telling us that there hadn’t been an order for the required parts, and that the engineer that had visited has said the machine was functioning correctly. In the latest series of Phone calls to Samsung he has been told that, they are waiting for some form of report on what is wrong with the machine, and what needs replacing.
The Samsung people said they would call within 5 days of the last call 01/08/06 to arrange collection of the machine, and they would be offered a refund or a replacement, this call never came, my friend called them on the 14/08/06 and were told that somebody had tried to call but nobody answered the phone, this is a total lie as there is nearly always someone home, if not there is an answer phone that records messages after the first two rings, so a call cant be missed.
Anyway, this problem still is not fixed, and my friend is sick and tired of using the launderette machines for 8 loads a week at Ā£3 a load this is not cheap. I have advised my friend to contact trading standards about this carryon, or at least try and get a refund, and however much money he spent at the launderette, whilst the washing machine was out of action.I hope this whole problem gets sorted out soon, as most people could well imagine he is incredibly pi**ed off with Samsung and their Absymal service.
When this problem eventually gets sorted out, I will post another reply here explaining what the outcome is.
Sorry about the long post, I felt I needed to tell people about this, and warn them off Samsung Washing Machines.Thank You
Dan 0k5Re: Domestic Appliance Horror Stories ?
As its been a while since this post has been updated, I thought i’d share our horror story regarding a Hotpoint WD640G washer dryer.
Having purchased a Hotpoint WD640 from comet in February 2006, and having 9 months of trouble free use I am very disappointed at what amounts to a very poor quality product (and its getting worse).
At the beginning of December 2006 water started to leak from the machine but seemed to stop after a couple of washes, then around the 18th December I walked into the kitchen to find one almighty flood and the machine was showing F-13 on the display. I called the Hotpoint customer service and an engineer was arranged for Jan 8th. So that amounted to almost 3 weeks of not being able to use the machine over Christmas. Ok, the engineer turned up and he said that the door seal was leaking and promptly removed the seal and put it back thinking this would cure the problem. He said that the F-13 error code was to do with the heater so he ordered a new one. He tested the machine and all seemed fine again other than the dryer not working. The engineer came about a week later and replaced the heater, and still things were ok and we were able to dry our clothes again.
However, one night when the machine was running, there was an awful noise come from the machine (like electricity arching) and we promptly shut the machine down, whilst discovering that the machine had dumped the whole load of water across the floor which has damaged the kick boards on the cupboards. Once again, we contact customer services to arrange another engineers visit, which was arranged for a couple of days later. When he turned up, he wasn’t really surprised (and in fact mentioned that this is common amongst these machines) and without doing much other than run a cycle on the machine and noticing the motor was no longer working, decided we needed a new motor, wiring harness and control module but will need to order these items and come back. About a week later I had a phone call to arrange the engineer to come and fit the new parts. He came on the day as arranged and fitted the parts and again tested the machine by running a program and also checking on his laptop connected to the machine, no problems. We were just grateful that the machine was at last back up and running, well for 1/2 an hour anyway. Half way through the wash the machine decided that it needed to fill up with water and decided that over 3/4 of a drum full of water was about right (can you see where im going). After filling with water the machine then decided that it needed to do a spin, uh uh, with almost a full drum of water. To make matters worse the spin it decided to do was a fast spin, but i don’t mean a fast spin as in 1400rpm, it decided that it now had a turbo motor fitted and promptly spun up to an estimated 2800rpm and in less than a second. Can you guess what happened next, oh yes at that sort of speed and a drum full of water the machine decided it was feeling poorly once again and promptly dumped the whole drum of water on the kitchen floor again. This is where the fun and games started, first there was a F-1 error code pop up, then the display went into a tizz and started blinking rapidly (sounds like the water got into the display one thinks) the display then returns to normal except the machine is now displaying error code F-12. Just to add insult to the whole thing I open the door to remove the washing and switch off the machine, but just before doing this the display then comes up with error code F-8. Just out of interest, what would be the error code for I haven’t got a clue what’s wrong with me? I have a feeling if you left it long enough every error code would pop up at some point.
Ok, so i phone customer services once again, but as its late on Friday evening the engineer could not get back until Monday. I arranged for a friend to be in this time as i was using up my holiday for what could be described as a complete farce. The engineer turns up and says that the module is faulty and he needs to order a new one (queue, dejevue time). Ok, he orders the new module and the very next day i receive a phone call to say the module isn’t in stock and they will let me know when one is in stock.
I was phoned a couple of days later to say the engineer would be visiting on the 28th Feb, so I arranged to take the day off yet again. Come the day of the visit no-one had turned up by 4.00pm so I phoned Hotpoint to see what was happening and was told that he was on his way. 6.00pm comes and still no visit, so I call again and told to wait until 7.00pm and to phone back if he hadnāt turned up by then. 7.00pm comes and still no engineer so I phone again only to be told the engineer had left the company that day and wouldnāt be coming. As there was nothing she could do, she said she would get back to me which someone did the next day to apologise for the engineer not turning up and to re-arrange another visit.
This was booked in for the following Wednesday, so I took another day off looking forward to machine that hasnāt worked for 11 weeks to be finally fixed. Yeah right, how did I guess something was going to go wrong. At 9.30am on the Wednesday I had a phone call to say that the engineer wonāt be coming as the part was out of stock (AGAIN). But hang on a mo, a week ago the parts were in stock, so where has it gone in that week, did another customer get it? Thatās ok, Iāve now only waited 12 weeks to get this machine fixed, so there you go another wasted holiday. I’m now awaiting for another engineer to be booked, yeah right. In the meantime I have spoken to both Domestic & General about this, who promised to get back to me, never did (indesit by any chance?), have spoken to countless people trying to get this sorted and even spoke to someone called Kath in customer services who said she sent an email to see if we could get the machine exchanged. She promised someone would get back to me within 48hrs, hey guess what, its now a week later, no word from kath or anyone else to that matter, were now up to 13 weeks without a washing machine.
Were now onto week 14 and the engineer has been (yippee, he turned up). This engineer is the first to actually take the fault seriously and actually stripped the machine down to see what was happening. He has finally found the problem which we first phoned about on the 22nd December, great except for one thing. He doesn’t have the part on board and will need to come back. Ok, at least he has actually found the problem at last but he did a quick repair job so we could actually use the machine finally. The plastic tube leading from the soap drawer down to the drum has a hole in it (yes a hole) and in the meantime he has plugged the hole with silicon temporarily. Great we can use it to do the mountain of washing we have, so in goes the washing, switch it on and……………………………….. It works!!!!! Well, it worked for around 1hr 7mins (world record so far by about 7mins). Things then deteriorate rapidly from this point onwards when the washing machine yet again floods the kitchen and to make sure its done a proper job this time it shorts out something on the inside to produce this almighty bang and a spectacular blue light display (hmm, and what damages would I have been able to claim if electrocuted) followed by the shut down of the machine. Ok, here we are back to square one with regards to the fault which we reported on the 22nd December except this time it really has decided enough is enough and after hearing and seeing the spectacular show in the kitchen I’m going to hazard a guess at its going to need a whole new load of parts (mostly the ones already replaced, that actually didn’t need replacing it would seem in the first place, hmmmmm).
We have spoken to various people both in Hotpoint and Domestic & General, with both companies saying its not there fault. Hotpoint staff are saying its not there problem as its out of warranty and Domestic & General are saying its not there problem as the original fault (still not fixed) which was reported on the 22nd December was within the warranty period.
Great customer service Hotpoint (indesit), you really know how to keep a customer happy and we look forward to purchasing hotpoint again the future (not!).
Sorry it goes on and on and on, but its just the same for us when we haven’t been able to use the machine for 14 weeks (15 when the engineer next visits).
Yes i know this is a rant at Hotpoint, but i’d like this to be left in this post also as im not requesting help from anyone, just wanted it known what a horror story this has turned into.
Re: Domestic Appliance Horror Stories ?
I think you can rest assured that your post will stay just as it is, do let us know the eventual outcome.
As one of very many ex Hotpoint engineers on this forum you have no idea just how sad and painful it is to read of your shocking experience.
Jim.Re: Domestic Appliance Horror Stories ?
Neverbuyhotpoint2 wrote:This is my Hotpoint / Indesit horror story: no spare parts in stock, no-shows and the worst ever customer service.
My Hotpoint dishwasher broke down for the 4th time in three years. Two engineer appointments later, one being a no-show and I am still waiting for my machine to be repaired.
For the first engineer visit, I had to take the day off work, only to be told that the spare parts needed, were not in stock.
For the second visit, I took a second day off work and the engineer did not even turn up! I called Customer Service, only to be told, to my dismay, that my appointment had been re-scheduled, without my knowledge, for the following week!
As Hotpoint / Indesit had now failed twice on their promises, I asked Customer Service for an appointment outside normal working hours, as I could not take another day off work!
Hotpoint / Indesit Customer Service treated my predicament as matter-of-fact. They showed no flexibility and downright refused to send an engineer outside normal working hours.
I was even told by one of the agentās āmanagerā, that it was reasonable for me to take time off to wait for the repair person!!! How customer-centred is that?
When I do get this machine repaired, it will be for the very last time. The next time it breaks down I will dispose of it and purchase an appliance from a company that respects their customers and does not treat them with disdain.
Hotpoint / Indesit ā bad buy, bad service, bad news.
Re: Domestic Appliance Horror Stories ?
An Irate old pensioner locked me in when I told I would have to charge him for repair to a Hotpoint washer (it was over 1 year but still inside 5 years old).
I eventually got him to speak to the manager of the shop where he bought it, who arranged a visit from Hotpoint.
Wonder if that engineer survived the ordeal..Ok, i said i’d be back with an update on this so here goes.
Ok, the engineer finally arrived with the spare pipe about a week later, and hey presto it cured the 15 week wait. Even better the machine finally works, and it carried on working for a further 6 months (world record in this machines history, almost)
Thats the problem, 6 months later and guess what…….
The machine is leaking once again, but this time it took the module out (nice bang with an acrid smell, yuk). So onto hotpoint we go, and they send an engineer out. I take yet another day off from work, and eagerly await the engineer. He turns up and from my description his diagnosis is a new module (5th one in one year). Luckily, this engineer has the parts onboard and replaces it there and then (are things improving with hotpoint???) After he has finished replacing it he checks the machine to see where the leak was coming from, he does a wash cycle (with clothes this time), he cleans the outlet pump, checks it over and over, and guess what! No water leak. Now me being me, I know that this isn’t the end of it but what else can I do, hes checked, double checked, triple checked, yet no water leak so I reluctantly allow him to go.
Ok, wash number 1, great it works, wash number 2, great another successful wash, wash number 3…….
Whey hey, we’ve got another indoor swimming pool, but at least we’ve saved the module this time, errrrr
Another call to hotpoint, another day off of work (didn’t want to take a holiday this year anyway, much) and another engineer.
Explained that the machine is leaking but does seem to be working, so he starts to look where the leak is. Removes the top, checks all over, nothing there, then he removes the front panel, and hey presto, staring straight at us, the rubber sill to the drum had come away (remember how many checks the other engineer did?). Ok, the engineer says, easy fix, yeah right, how did I know how this was going to end up. He puts the seal back clips it back together, puts the machine back together. I explained that the leaks appeared after around 10 mins if use, so I made sure we did another load of washing.
He said he needed to get to his next job but he would phone in around 15 mins to see how it went.
Ok, he never phoned back but the machine was working again, well sort of…..
This now brings us to today. The machine is a washer/dryer and for a long time we have only been using the washer as we cannot trust this machine any longer, but as its getting colder we decided to put it onto a wash/dryer cycle this time.
BIG MISTAKE….
Ok, the wash cycle was flawless, but this time the dryer cycle is playing up. To sum it up this machine has now manged to convince itself that its quite capable of doing a wash and dry cycle at the same, oh yes, what fun this one is. Its drying and filling with water, spinning (with a huge knocking sound) fans whirring, the lot. Even the lights on the front panel look like a disco now flashing backwards and forwards all over the place. Why do i get this feeling the module has packed up after all, crickey it lasted all of 75mins this time. Cue, module number 6 me thinks.
Funnily enough, whilst writing this the engineer has phoned me up to see how things are going, hmmmm.
Lets see the outcome of this one, and I’ll be back with the update.
Stay tuned folks…………….
Disgruntled_Hotpoint wrote:Stay tuned folks…………….
We can’t wait for the next up-date…… š
Do tell……… š
Re: Domestic Appliance Horror Stories ?
I bought a Cannon CG60 chesterfield. It is serviced by Cannon/Indesit as part of the company warranty. The callout waiting times are ridiculous, having had it delivered and installed before Christmas, I am still waiting for the new oven to be functional. A new one is on its way, as soon as it is in stock! The engineers are rude, stroppy and late, the call centre staff are, to say the least, inherently thick and completely unhelpful. Next time I will not buy an indesit/cannon or anything else under the indesit group of companies.
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