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Someone has done a partial teardown video of an Ebac washing machine, i’d be interested in the thoughts of you repair guys of the internals that you can see:
[video=youtube;c1c470Rzvr8]https://www.youtube.com/watch?v=c1c470Rzvr8[/video]
They have 7yr parts + labour warranty btw i think the cheapest i saw was maybe £410 or so for the smallest 7kg. They are designed to last for 10yrs doing 1 wash per day which is much higher than the normal usage so they should theoretically last a very long time.
from what i can see it looks ok. dont like circuit boards at the bottom though for 2 reasons
i work in a lot of old houses with cold floors and condenstion can for on the board plus also get slugs finding there way in. It cant happen when the board is at the top or its highly unlikely
Also before you jump in you need to find out what sort of price they want for parts if they fail and are they easily availablenot seen one to work on yet so have yet to find out
Dave
wmda99 wrote:According to Which, their machines are Don’t Buys- don’t seem to wash well at all…
That is because they designed theirs to use little water and electricity on the default modes. If you use the aggressive mode it washes like a normal machine. Which Magazine refused to test it under such settings so we don’t really know how well it washes with the aggressive mode.
1)Like the concrete weight mix similar to a Vestel machine but think it would`ve been better to have a circular weight as per Vestel which allows better access without removing the weight.
2)Not sure about recirculation pump being a good idea if I was designing it I would`ve ditched that idea as the machine`s pipe will get limed up = not recirc = over heated pump = possible pump failure = blown triac on pcboard,
3)Agreed, Brush motor going to be more reliable. Induction/inverter motor`d machine more likely to have pcb problem as years go by as main capacitor will fail = no drum action.
4)Would have had the sump hose swinging to the left then coming into the pump where the pump is with a moulded rubber coin / shirt stiffener catch 4″ in length / 6″ deep about 10″ before the hose gets to the pump. Using a round weight would allow this to be done. The way the hose comes done at rt angle into pump will cause f/objects to lodge so that filter cannot be unscrewd as many a Bosch owner knows only so well!!!
5)Agreed. do not like it having no filter flap but do like the emergency drain hose.
6)Not sure about about the real benefit of the remote clicking door lock, but then I`m a bit pickey
7)Think the front panel removal could have been better without taking off the w/top, fasia panel to gain access to the screws- that could have been so much better in my view – so something similar to an old Bosch.
8)Like the interchangeable parts to keep those production costs lower.
9)plastic tank a mistake but understandable to keep cost low. How is using a plastic tank eco friendly at end of use?
10)gauge of drum s/steel would be nice to know.
11)type aluminium of bearing spider ditto.
12) heater at the back, why not at the front if the weight was redesigned
13)Like a dismantleable tank but looks very similar to a Vestel way of doing things but it would have been a bit cleverer to have had the two halves of the tank much further forward so remove weight and dismantle without having to remove the tank out of the machine because of the top spring anchoring points.
Ok some points there.
My conclusion soley based on this video: Its Ok but could have been better and may well be one day. Hot fill a great idea despite what Uk whitegoods says on the subject.ebac have released some teardown videos, it uses an LG motor:
https://www.youtube.com/watch?v=cMfzavPAUAk
https://www.youtube.com/watch?v=6H-y8-D02_A
https://www.youtube.com/watch?v=qbd2St_3sAI
https://www.youtube.com/watch?v=k1UNfVxl3W4
https://www.youtube.com/watch?v=uuUN_aA1bGUHi guys i wanted to know whether ebac use stainless steel spiders or aluminium or something else so i contacted them on facebook chat, here is their response:
ME: is your washing machine drum spider made out of stainless steel or aluminium or something else?
EBAC: The drum is a a spider drum , and is a plasma welded steel drum. The drum is a split drum so is repairable because of how it is manufactured in this way.I’m confused by their answer as i’m not knowledgable about appliances and engineering. Does this mean that the spider is made out of stainless steel and permanently welded and therefore won’t corrode easily and cannot be removed? Or did the employee mis-understand my question?
I also asked them if they have plans to make tumble dryers, here is there response:
ME: Are you planning on releasing tumble dryers as i know you were thinking about it a few years ago?
EBAC: We have no plans at present to manufacture Tumble dryers . I do believe it was decided to keep the primary focus on building outstanding freestanding washing machines.cant see the spider being made of stainless steel but may be wrong
Some ali spiders last for years but its down to the type of aluminium used and if the machine gets overdosed with detergent or is allowed to gunk up through constant low temp washes
Dave
electrofix wrote:Some ali spiders last for years but its down to the type of aluminium used
Dave
Do you know which grade of aluminium is the best for spiders? Which brands use the better grades of aluminium?
spaceship9876 wrote:
Do you know which grade of aluminium is the best for spiders? Which brands use the better grades of aluminium?
short answer no
but some spiders do seem to corrode worse than others
Dave
Always worse for spider’s corroding in soft water areas, especially when using liquid detergents and constant low temperatures.
Ebac have stopped selling their 7kg model now. Interestingly they have a new Maxi 8kg which does more aggressive cleaning: https://www.ebac.com/washing-machine…-8kg-cold-fill
Not sure whether they have used the same machine but changed the default washing to aggressive mode instead of eco or whether there are other changes. Only a 3yr parts&labour warranty on this though. I hope that ‘Which? Magazine’ do a review of this Maxi model so we can find out how well it actually cleans as they gave the regular model low scores as they tested it in the default eco mode which doesn’t clean very well.
I hope that this is appropriate here, if not, admins please feel free to delete/relocate. It’s long and I apologise, but the context is important.
I bought an Ebac 8kg cold fill in November 2021 and all was well initially. The wash wasn’t the cleanest, but that’s not the reason for this post. After 3 months, small white marks began to appear on clothes washed at 40 (or less), which could not be removed, despite my best efforts. I initially thought it was user error. The machine then developed a knocking noise on the tumble, prior to spinning. I contacted Ebac & the contracted-out engineer, sent under their ‘7 year guarantee’ couldn’t have cared less and didn’t even inspect the machine. He ran his finger around the rubber seal and said that I was overloading the washer. He then said I was underloading the washer. He then said that I wasn’t completing the recommended drum clean. I assured him that none of these assumptions were true. He moved the drum, but it didn’t knock, saying “I can’t do anything about it if I can’t hear it”. He left, leaving some professional drum cleaner sachets and some further condescending remarks about not overloading the machine. I’ve successfully done laundry for 30+ years.
Moving forwards, I grappled with the machine, filling it less and less, to the point where I was washing just 3-4 items at a time. The banging noise carried on and the white stains were now reaching 4-6″ diameter. When I rang Ebac I asked for a different engineers’ inspection, as the chances of the last one returning and him even wanting or trying to find the fault were slim to none. I was told it would be same engineer, then threatened that I would be charged if the fault was found to be ‘user error’ again. I left it.
The banging continued and staining became unmanageable. After a few weeks, I rang Ebac, ranting and in tears. They agreed to send their head engineer & within 5 minutes he found multiple blobs of white grease in the filter and said that the bearings had failed.
I did not accept a repair and instead demanded a refund, which Ebac were OK about. When I rang about my refund after a few days post collection, they advised there was ‘a list’ of people waiting for refunds, which spoke volumes to me.
Additionally, I realised later that they had deleted my comment and blocked me from posting about my machine on their Facebook page. My daughter commented and was also deleted & blocked. When I looked on TrustPilot, they have done the same to others – deleting negative comments & blocking, which is not a very open & transparent practise. TrustPilot also revealed multiple other users with similar engineer issues and similar threats of being charged if people asked for another engineer visit and ‘user error’ was again reported. Ebac seem to blame a lot of problems on buyers and the machines seem to have a very sensitive spin imbalance system. One person was told after washing towels that wouldn’t spin, that the towels needed to be all the same size to enable the spin to occur!
A 7year guarantee is fantastic, as is the split drum feature, but these are worthless when their contracted-out engineers aren’t up to the job and won’t listen. They seem hell-bent on blaming the customer whenever problems occur.
Buyer beware.
it would be nice for Ebac to be able to see the above and comment as if its true its would be terrible customer service
I would also have tried to get some sort of payment to cover damaged clothes at least since the first visit
its not that I dont believe whats happend but I have no way to verify so I have to try to be neutral
Dave
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