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electrofix wrote: it would be nice for Ebac to be able to see the above and comment as if its true its would be terrible customer service
I would also have tried to get some sort of payment to cover damaged clothes at least since the first visit
its not that I dont believe whats happend but I have no way to verify so I have to try to be neutral
Dave
Hi Dave, I understand completely. Do we have somebody on here who represents Ebac? That would be great and I would 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} welcome their input. They can check their records for validity of my account, should they so wish.
I have asked about payments for the ruined clothes – they have said to re-purchase the damaged items and send receipts which will then be ‘considered’ for a refund by their insurance department. I also have to re-send pictures of the progressively larger white clothing stains that were taken along the way. Thank goodness for mobile phone techies (aka daughters) who take pics of everything!
It may be an easy mistake to make, as these events bear no relation to my experiences with prior machines of bearings failure & it certainly never entered my head. This light knocking noise (like a coin dropping) came from the front of the drum. Bearings failures (in my experience) have awful grinding/scraping noises from deep within the drum, with additional marked drum instability). I have never seen white grease marks either.
Most people are thrilled with their Ebac purchases, but reputations can either be built or irreparably damaged depending on actions taken in the worst-case scenario. If the fault had been thoroughly investigated and diagnosed at the outset, I’d have readily accepted a repair. Even if the contracted-out engineer had properly investigated, been stumped and then sought further advice from Ebac’s chief engineer, I’d still be backing them as a good company who honoured their 7-year guarantee.
As several disgruntled people said on TrustPilot “for that sort of money, I could have bought another Bosch”. Seconded.
Bellybumble.
Agreed this is terrible service and it seems to be pretty obvious, from your account and based on your account, that the machines have some serious premature failure issue/s. Thanks for your post. Last time I had a look, probably March 2023, they were priced circ 600 quid at the shop I went to depending upon the model which I cannot remember but it was a cold fill only.
If you go to their own site now all are discounted. Obviously not selling or maybe something else is afoot or perhaps increased their prices for 24 hrs then reduced them, who knows all the wonders of appliance retail? See:
https://www.ebac.com/washing-machines/rangeEbac are now charging a whopping £689 for their 8kg model!!! Miele are currently charging £699 for their 7kg machine after £100 offer. Crazy that ebac are charging about the same price.
Also which magazine have now done a review of their maxi model which uses normal cleaning by default instead of eco by default. They gave it a score of 48{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d}: https://www.which.co.uk/reviews/wash…sh-awm86d2w-wh the non-maxi machine scored 35{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d}
I don’t recommend buying an ebac washing machine as the cleaning is bad and it is very expensive.
Overall cleaning
★☆☆☆☆
How we test overall cleaningThe combined cleaning star rating is based on the wash results from our tests for both the 40°C cottons and 40°C synthetics wash programmes.Water use
★★★★★
How we test water useWe measure the amount of water used by the machines on both their cottons and synthetics programmes when washing at 40°C.Cotton wash
★★★☆☆
How we test cotton washWe check how good each washing machine is at removing stains when washing cottons at 40°C and when loaded to 80{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of the machine’s capacity.Synthetic wash
★★☆☆☆
How we test synthetic washThis star rating shows how well each washing machine removes stains when washing synthetic fibres at 40°C. For this synthetics test, we load each machines to its listed capacity for synthetics.Rinsing efficiency
★★★☆☆
How we test rinsing efficiencyWe check how well each machine rinses detergent away from clothes by stopping the machines just after the rinse phase and then analysing the remaining water for signs of detergent. We use a spinning machine to extract the water to analyse.Spin dry
★★★☆☆
How we test spin dryWe weigh the clothes we wash before and after the wash to be able to judge how well each machine spins water away.Ease of use
★★★☆☆
How we test ease of useWe run more than 50 ease of use assessments as part of our tests. We look at how clear the instructions are, how easy the machine is to load and to unload, we check the clarity of markings on the control panel and how easy the controls are to use. We also take a look at how easy it is to use the detergent drawer.Program length
★★★★★
How we test program lengthDuring our tests we record how long both of the wash programmes we test take to run. The star rating is based on the length of the programmes and is relative to the capacity of the washing machine.Quietness
★★★☆☆
How we test quietnessWe use an expert panel to listen to each machine as it fills, washes, spins and drains. Our panel listens for the normal operating noises as well as any annoying sounds the machine makes. A five star machine will be just about as quiet as a washing machine can be. A one star machine will make a lot of noise as it fills, washes and spins.Energy efficiency
★★★★★
How we test energy efficiencyWe record the amount of energy used by the machines on both their cottons and synthetics programmes when washing at 40°C.
They make a big deal out of their machines being made in England.
About 8 years ago I worked for a British company that made a quite complex Made in England electronic product. The plastic casing, glass, circuit boards, cables and camera all came from China. Design, assembly and testing were done in England. Was it really made in England? How much of an Ebac machine is made in England? I honestly have no idea, but Made in England on a product does not mean most, or even any, of the components are made in England.
I have a Dualit toaster, described as made in England, and I suspect most of it is indeed made in England. Brilliant product too.
Dirtylinen. I do not know the answer either. I should of thought the chassis made in UK but as you suspect I think too that the internals will be made in China.
Dualit toaster. That`s great I`ll tell my one of my mates that he did a good design job on that.I really like Dualit toasters as all parts are replaceable on all the stainless steel models and at reasonable prices.
Don
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