Electrolux Service

[jontymox]

Dear all,

Are Electrolux becoming really inefficient and difficult to deal with, or is it just me?

I’m finding it particularly frustrating when trying to order spare parts by phone. (very long wait times, sometimes cut off after 15-20 mins, and unable to obtain any discount.)

I probably don’t meet their criteria as a “one man band,” and quite often order Electrolux parts from the likes of Connect Distribution, although said parts aren’t always in stock, or available through them.

Regards,

jonty

[stratfordgirl]

Service went seriously downhill a few years ago when they reorganised their customer services. I’ve not had much luck resolving problems by phone or email. But 98{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of the time, with an online trade account, things go smoothly, although delivery times are unpredictable. Have you enquired about getting a trade account? I think annual spend of £1000 after discount is what they look for as a minimum. Oh, and no returns accepted unless faulty.

[jontymox]

Good morning stratfordgirl,

Yes, looked into trade account, but don’t use Electrolux enough to meet their criteria.

So, will continue to use them when required… just hope their service improves.

jonty

[Author]

Posts